Written on: 26/08/2013
I had chosen the Hotel I wanted to stay at but always like to ring and speak with someone just to check I've filled in details correctly. The call taker made additional suggestions, for example special requests at the hotel, and filled this in for me and also forwarded this directly to the Hotel! I can only say that I was very impressed when I arrived as they had responded to the special request made on my behalf by the call taker and I was offered a special room (for a special occasion) in an executive wing! I would not have thought of this without the helpful and friendly advice offered when I rang Hotel Direct!
I plan to go via the Hotel Direct site in future when I'm booking hotels for city visits!
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Written by staceylynn