Written on: 29/10/2012 by jlouok
I came across this company by searching online for late hotels, I needed somewhere to stay that evening at a resonable price and they sorted it!
I had difficulty booking online, which was later revealed, due to a technical glitch, no problem! I contacted the company via telephone to be greeted in no time at all, by an excellent Customer Service representative. To be honest, I was going to say to her 'aw you sound really nice, you're so helpful' but thought it might sound weird! I meant, purely, in a professional and efficient way. She explained the website problem may have been because of the apostrophe in my name (pfft, technology!) but did have a record of my details and processed my request quickly, great listening skills and lovely manner!
I would definitely use again, found it a lot easier than the other hotel booking companies out there!
Great job :)
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