Written on: 25/09/2012
I was very pleased with Hotel Direct. I needed to change my booking and rebook in a better location for where I was going. This was done very speedily and without fuss.
Apart from the confirmations which came immediately, I was also pleasantly surprised to receive a further email from you notifying me that you had rechecked with hotel 3 days before departure and they were looking forward to greeting us.
The only downside came after our stay, when you asked us to review the wrong hotel !
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