Fake Rates Not Honored By Hotels // & They Keep Your $$$

27/180 Chok Thip Villa, Chaofa Rd., Chalong, Phuket, 83130
★★☆☆☆
2.1 / 5
29% of users recommend this

AliaWentworth350's review of Hotel Travel - www.hoteltravel.com

★☆☆☆☆

“Fake Rates Not Honored By Hotels // and They Keep Your $$$”

Written on: 27/07/2014 by AliaWentworth350 (1 review written)

Hotels do not honor their rates. You assume that once you pay for you room that the room is yours because you get billed and get a confirmation. Then, like all the others, you get an email that your room couldn't be filled. They still have my money and wont respond to emails, chat board or answer the phones. THIS IS A BOGUS OPERATION! All they do is charge you for a room and then they call the hotel to try an strike a deal. Something that a 4 year old could do. STAY AWAY FROM THEM!

By Hoteltravel

Written on: 03/09/2014

Dear Customer,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.

Regards,
Team-HotelTravel.com

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Kljho663's Comment

Written on: 13/09/2014

You are trying to save face here and nobody is buying it. You are not authorized to sell rooms at your advertised rates which is why people keep losing their rooms AND YOU KEEP THEIR MONEY FOR AS LONG AS YOU SEE FIT.

STAY AWAY PEOPLE... IF YOU DON'T BELIEVE A CUSTOMER THEY RIPPED OFF THEN SIMPLY ASK SOME MAHOR HOTEL CHAIN MANAGERS

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Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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