Unreliable room booking

Hotel Travel - www.hoteltravel.com
★★★☆☆
3.1
59.0% of users recommend this

Catherine999's review of Hotel Travel - www.hoteltravel.com

“Unreliable room booking”

★☆☆☆☆

written by Catherine999 on 12/03/2014

DO NOT USE HOTELTRAVEL.

I had such a bad experience with them. I booked a deluxe room with them but there was no information on bedding configuration, both on the website and on my booking confirmation. So I contacted their online support staff to verify. They told me I got a room with a King bed. I requested for twin beds instead. They claimed they have made the request to the hotel but refused to send me a confirmation.

I was a little nervous because someone else posted a review in the same hotel that they made a request to HotelTravel for a King bed but the hotel did not have rooms with a King bed when they arrived. They were forced to accept a room with twin beds. It is really questionable whether HotelTravel did contact the hotel, especially when they refuse to give confirmations.

Bedding configuration is one of the most important considerations when booking a room. For example, most people do not want to sleep on separate beds when they're traveling with their spouse. What kind of room reservation service does not tell you what kind of bedding configuration you are getting when you are booking a room?

And what kind of service does not give you confirmations on your requests?

Do you want to get a surprise when you get to the hotel and find out what room you are really getting? Do you want to argue with the service desk because HotelTravel did not contact them about your request?

This will be the first and last time I will ever book with HotelTravel. They aren't always the cheapest and their service really sucks.

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