We got robbed!

★★☆☆☆
2.1 / 5
29% of users recommend this

Guest's review of Hotel Travel - www.hoteltravel.com

★☆☆☆☆

“We got robbed!”

Written on: 21/12/2013

Our credit card was charged three times when booking through hotel travel's website. It took multiple attempts over a period of an hour to process the booking in which we received a confirmation number. We did not receive a comfirmation email until later that afternoon and it was not until we arrived at the hotel that they informed us that there were 2 additional bookings under our names. The hotel agreed to cancel the bookings at no cost and emails were immediately sent to hotel travel by ourselves and the hotel. We recieved the confirmation emails for the further two bookings the next day. After many emails explaining our situation hotel travel decided to charge one night's accommodation for both of the duplicate bookings and we are still awaiting our refund. We are budget travellers and chose hotel travel for their low rates, we want other travellers to beware that you may not save in the long run with hotel travel and we wish that we had read the bad reviews before using hotel travel

Kljho663's Comment

Written on: 13/09/2014

MUCH OF THE SAME

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