Terrible Customer Service

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★☆☆☆☆
1.3
From 173 reviews
8.0% of users recommend this

Barry1982's review of Hoseasons Holidays

“Terrible Customer Service”

★☆☆☆☆

written by Barry1982 on 23/07/2015

I do not recommend Hoseasons at all.
We booked a holiday with them and paid in advance earlier than required. Not long afterwards the price of our exact holiday was reduced by over £200!

I contacted them to see whether they would honour the price of today and refund the difference but they refused. They also advised that if I were to cancel to book the lower price holiday, I would lose almost £600 that I had already paid!

I understand their limitations but there was no need for them to speak to me the way they did. A goodwill gesture goes a long way and we probably would've used them again but we certainly will not now.

If you want to pay over the odds for a rubbish holiday then book with Hoseasons.

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