Hop2 Reviews - www.hop2.com

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★★☆☆☆
2.1 / 5
From 9 reviews
33% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unprofessional, bunch of lies, big mess”

Written on: 18/11/2014 by Samir1985 (1 review written)

I did Book my ticket with them, they change my returning date with no reason, I called them many times and every time they hang up the phone on me, nobody know what they are doing, finally after a 100 call they answer and promise to call me back with an answer and it has been more than 2 months and still no call back from them at all, I asked to speak to a manager and they hang up the phone again on me, they get me and my family stocked outside the country when we found out about the… Read Full Review

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★★★★★

“Very Helpful!”

Written on: 16/11/2014 by ShylaAdkins (1 review written)

I booked a flight using Hop2 for my wife to meet my mom and in Germany and fly back with us. Well I put down my last name on the ticket but found out she hadn't changed her passport. I contacted Hop2 and they asked me for the passport and marriage certificate. Shortly thereafter I was contacted back by Candy at Hop2 who told me the same return flight was no longer available and to change the name she would have to rebook the flight. After chatting back and forth with Candy I received an e-mail… Read Full Review

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★☆☆☆☆

“How is this a buisness”

Written on: 24/10/2014 by DestineeNoble1978 (1 review written)

I believe only one person is working at a time.called the one and only number they provide and couldn't get a hold of them for hours. Also emailed and didn't get a response until after I threatened to report them as frauds. I purchased tickets for a flight two days after therefore I was in need of the confirmation ASAP which I never received until I finally was able to contact them. And the response I got to my email was.... Your tickets are okay.... What kind of response is that after… Read Full Review

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★★★★★

“Recommend!”

Written on: 14/09/2014

I bought my ticket through skyscanner.com and it sent me to Hop2. The process was easy and quick. I got reservation and confirmation to my email fast. I happened to change my number and also checked if everything was okay with my flight few days before departure and the response through the email was fast as well. They seemed to be professional. I did not have any problems during my flight to my destination and back from it. Would recommend it!… Read Full Review

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★☆☆☆☆

“Incompetent and Unprofessional ”

Written on: 26/08/2014

Surprised this agency is still in business. Unmatched level of incompetence and unprofessionalism… Read Full Review

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★☆☆☆☆

“Fee for booking+fee for cancellation for a unvalid ticket”

Written on: 02/12/2013

I had to book a flight ticket Between Kaohsiung (Taiwan) and Luxemburg (Europe). On the beginning, it has been quite easy to do it through Skyscanner which used Hop2 and even if Hop2 charged the ticket of a "agent fee" of 32 USD, which is already a bit disappointing, it was still ok and i thought that it was actually a good "travel agent". But for a reason of problem with the VISA of my girlfriend, we had to cancel the flight ticket of my GF. In the same time i decided to modify my flight… Read Full Review

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Kzimmerman's Comment

Written on: 18/12/2013

I agree! My daughter booked her ticket from Germany to Tulsa through Hop2 and they sent her an email saying that the airlines confirmed all flights - but the day before she was to leave, she found out that she was not confirmed on any of the flights home and had to make other arrangements through the airline anyway. I am wondering if Hop2 is a rip off......

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★★★☆☆

“A touch bureaucratic - needed to call my credit card...”

Written on: 20/11/2013 by YVWeiss (1 review written)

A touch bureaucratic - needed to call my credit card company to verify my card - which in fine. But it took an extra day for everything to get sorted. Though, when I called the staff were helpful and relatively quick… Read Full Review

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★☆☆☆☆

“Stupidest bunch of illiterate non English speaking...”

Written on: 12/10/2013 by blueflags (1 review written)

These idiots are the stupidest bunch of illiterate NON ENGLISH SPEAKING people I have ever dealt with for airlines. The tried to confirm callng me with a Chinese woman who COULD NOT speak English. Then screwed up the confirmation and TICKET NUMBER emails along with the E ticket number. I was worried that my ticket was actually valid and issued thanks to their incompetance… Read Full Review

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★☆☆☆☆

“TERRIBLE! Do not use!”

Written on: 20/08/2013

Skyscanner takes no responsibility when something goes wrong with hop2.com. It's too easy, they always say that it's the travel agent's fault. They advertise in tehir website "No hidden fee and no agent fee". I purchased a ticket through skyscanner. The price of the airline was correct and airfrance charged my the correct fee but the travel agent hop2.com charged $16! I contacted both companies and skyscanner sends me to airfrance (they did not do anything wrong they charged what they were… Read Full Review

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