They are legit, if a little murky

Hop2 - www.hop2.com
★★☆☆☆
1.6
17.0% of users recommend this

VictoryRice's review of Hop2 - www.hop2.com

“They are legit, if a little murky”

★★★★☆

written by VictoryRice on 28/05/2016

I was scared by all the negative reviews on here, but I went ahead with their process of confirming two small charges to my credit card. I kept checking my card to see if all sorts of bogus charges would suddenly appear, but there was no issue. The only complaint I have is that the ticket didn't get booked immediately after confirming the charges--I had to call them the next morning and they took care of it right away. Yes, the phone was answered by someone with a strong Asian accent (whether in this country or not I couldn't tell), and the price was really good, but the ticket was definitely legitimate and I just finished traveling on it with no issues.

What I didn't understand at the time of booking is that they are part of the murky world of airfare consolidators, where you can actually get prices below published fares quite legitimately (airlines dump excess inventory to them), especially for international flights. You end up with the lowest class of ticket--my seat selections were totally ignored and I think I earned 50% of the miles you would normally get. But the price was a few hundred cheaper.

I imagine what happened is that this particular agency got hacked at one point resulting in fraudulent charges to customers, which led to a lot of negative reviews. It seems like that is behind them now.

My advice would be to go ahead if you don't mind getting a ticket that might not respect your seat choices and may not earn the miles you're expecting. Once you are ticketed, verify with all the airlines you're flying right away to feel sure it's a real ticket you've been sold (this was a little tricky for me on the site of the foreign airline I was flying). Worse come to worse you can always have your credit card company reverse the charge if you think you've been tricked.

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