You have been warned

Hoodaki www.hoodaki.com
★★★★☆
4.0
81.0% of users recommend this

Munabb's review of Hoodaki www.hoodaki.com

“You have been warned”

★☆☆☆☆

written by Munabb on 18/06/2014

I booked a flight through their website and wanted to change the dates as a matter of emergency. I called their customer service department and spoke to three different people who promised to call me back regarding this. The first guy blatantly passed the buck by saying I'll get the someone else to call you back, this went on all day till the department was closed for the day only for someone to tell me that someone will call me back the next day. Unsurprisingly no call back the next day too. So I called them back and asked to speak to a manager and I was told that I couldn't speak to a manager as It's not important. I told the person I had been promised since yesterday for a call back but no one called and that it was an emergency for me as a customer to change the dates. I was then spoken to on the phone with absolute disgust and extremely unprofessional behaviour. I was repeatedly bombarded with the words "ya" "ya" and could not get a word in. It was extremely upsetting to endure such behaviour as a customer. In the end I was unable to make the changes to my booking. 

Was this review helpful? 0 0