Hoodaki www.hoodaki.com Review

Getting a refund

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coconutcastle's review of Hoodaki www.hoodaki.com

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“Getting a refund”

Written on: 21/06/2012 by coconutcastle

Purchasing a ticket to India for a friend in Spain was no problem but when I wanted to cancel the booking because my friend had not obtained her visa in time.

I was told there would be no refund. I was then asked to confirm the cancellation saying if I did not do so 'a black mark would be put against my name by the airline' I asked for a refund of the airport tax and was promised £150 in an e-mail but it would take up to 8 weeks. It is now 6 months and inspite of 8 letters and e-mails I have not had any reply. I have threatened to report them to ABTA/AITO/ATOL but they do not seem to be frightened by this.

My agent was called Nick

Ashley Butterfield

Hoodaki_Team's Response to coconutcastle's Review

Written on: 21/06/2012

Hi,

Our customer relations team has responded:

"We are sorry for the inconvenience caused to you due to the above , We request you to provide us with some more information regarding the above booking as in the passengers name and flight details, so that we can look into the matter on urgent basis and resolve it .

We assure you of highest customer standards and will aim to resolve your complaint within 24 working hours.

We request you to kindly send us a mail along with the booking details at felix@hoodaki.com .

Kind Regards

Hoodaki.com

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