Avoid Like The Plague

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★★☆☆☆
1.9
21.0% of users recommend this

Guest's review of Holiday Mood Ltd www.holidaymood.co.uk

“Avoid Like The Plague”

★☆☆☆☆

written by on 19/11/2016

As the title says, avoid like the plague!

Attempted to book flights on 31/10/16:

1st attempt to book flights failed and their site didn't submit the booking request at all and having received no e-mail, assumed (incorrectly in hindsight) that i would have to refill the booking form and resend

2nd attempt went through fine, but this time i received an e-mail to state that the debit card i used was foreign and that i would need to get in touch to proceed further.

I did query how/why my card was foreign but chose not to provided new details as i no longer wanted to book through this company.

Fast forward 2 weeks later and miraculously it appears they managed to confirm my card as being UK registered as during these 2 weeks, they have processed the payment for my booking and have, on the evening of 16/11/16, sent me a booking confirmation e-mail.

I have e-mailed and called them and advised that i no longer want the flights and have requested they cancel asap!

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