FRAUDSTERS STAY AWAY

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twosummers's review of Holiday Mood Ltd www.holidaymood.co.uk

“FRAUDSTERS STAY AWAY”

★☆☆☆☆

written by twosummers on 28/12/2012

This company is now for sale but only a complete idiot would purchase,they are fraudsters.
On 9th November 2012 I booked two return flights from Heathrow to Auckland on the internet and paid with a debit card (almost 1900GBP in total.)The booking was immediately acknowleged but some 20minutes later we were informed by e-mail that due to technical reasons the booking had not been processed.A phone call to customer sevices confirmed that we had no booking and that seats were no longer available on our preferred flights.We were assured that our account would not be debited!!However two days later the full cost of the tickets was debited from our account and it took 6 weeks to recover the money and only then thanks to the intervention of a very helpful trading standards officer whom I suspect was not unacquainted with this bunch of cowboys.
It is impossible to talk to anyone with authority by telephone,the staff are polite but clearly powerless to do anything and never ring back.E-mails simply go unanswered so I repeat AVOID LIKE THE PLAGUE.
Be aware they trade under a whole plethora of names so check thoroughly before booking with any agent on the net.

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Sm82's Response to twosummers's Review

Written on: 15/01/2013

I have had a similar situation where I booked a ticket to India in April 2012, but immediately cancelled as something came up. I called them up immediately to stop the transaction but they told me since the transaction was complete they couldnt do much about it except refund the ticket money deducing the tax money which was £125, since then I have been contacting these guys but like you said, the customer service guys appear to be like chicks who just came out of their shells and the accounts team which works only on Monday, Tuesdays and Thursdays doesnt reply to your emails and they dont have a phone number. I have contacted Paypal and my credit card company and after 2 months have been told that they cant help me as I went through Paypal.
What do I do? would you please help me with the phone number of your trading officer please? Need to get my money back and teach a lesson to these cowboys! pls help....

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Markmaster's Response to twosummers's Review

Written on: 30/04/2013

Lets shut them down through people power!

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Stevesurve's Response to twosummers's Review

Written on: 25/01/2013

I am also in a similar situation...Are they really on sale?
how did you find out?

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Twosummers's reply to Stevesurve's Comment

Written on: 29/01/2013

Hi Steve,the maybe for sale comment was posted on their web site.

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Markmaster's reply to Twosummers's Comment

Written on: 30/04/2013

It's time to put an end to these crooked fraudulent idiot

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