Absolute joke of a company

Holiday Gems - www.holidaygems.co.uk
★★★★★
4.5
93.0% of users recommend this

Aidan1971's review of Holiday Gems - www.holidaygems.co.uk

“Absolute joke of a company ”

★☆☆☆☆

written by Aidan1971 on 19/01/2017

Do not book any holiday with this company
The price you get when on their website will increase after 24 hours, in my case by £180.
The we discover that no luggage is included, tried to put two cases in and they wanted £116.
With other charges our holiday went from £1500 to over £1900 in 3 days.
Called them to discuss and they hung up on me
Joke of a company, DO NOT PART WITH YOUR MONEY WITH THIS COMPANY YOU WILL BE TAKEN FOR MORE

Customerliaison's Response to Aidan1971's Review

Written on: 20/01/2017

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As we ‘tailor-make’ packages this does not automatically include a luggage element. Our website is clear on every page of the order process that bags are an optional extra. This is further reiterated in the terms and conditions to which you agreed when submitting your order. Our staff do not terminate calls if our clients have an issue of any type and we must refute that this was done without cause.

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