Total let down

Holiday Gems - www.holidaygems.co.uk
★★★★★
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iqGilbert286's review of Holiday Gems - www.holidaygems.co.uk

“Total let down”

★☆☆☆☆

written by iqGilbert286 on 28/10/2016

This company is a total joke they wanted £220 to change a name on the holiday and £80 to change the name for the hotel I done it my self for £100 euros and on return the pick up never showed would I recommend them never and would never use them again

Customerliaison's Comment

Written on: 28/10/2016

A name change is subject to charges by the airline and other suppliers. This is a matter over which we have no control. We are delighted that you have arranged all changes at a direct cost. If no service was provided for a transfer booked by us and for which you received documentation, we would require a formal complaint plus any receipts for in resort costs, so that we may pursue this with our suppliers.

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