GREAT SERVICE

Very impressed, my first holiday lone wolfing in the villa supplying my own food. all staff I spoke with were exceptionally helpful. and were always happy to help, I will definitely consider using holiday gem for my yearly excursions from now on!

The only downside was finding the point of contact in the first place, multiple emails on the website and on correspondence, however many of these just supplied an out of office directing you to an alternative address which eventually worked. but it think this is something that needs to be looked at.

The was a little discrepancy with the ATOL certificated in that they only had the 9 days and not 11 on them but once I pointed this out it was rectified and resent within 5 minutes and the apology I got (I was in no way a tough customer) was outstanding, very impressed and will be recommending to all my peeps for quite some time hereafter.

Thanks once again HolidayGem you really were a gem of a find.

Zach