Absolutely awful!

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Houston246's review of Holiday Gems - www.holidaygems.co.uk

★☆☆☆☆

“Absolutely awful!”

Written on: 26/08/2014 by Houston246 (1 review written)

Use this company at your peril! Probably the most dishonest and rude agents ever. Like everyone else we booked online in good faith. Next morning they phoned to inflate our flights by £400!! They lied about baggage being included - it wasn't and cost us £100 at the airport and the advertised 4 star hotel was anything but, probably 2 at most. We checked out after 1 hour and fortunately found better accommodation at great cost. Those less fortunate had to stay and face a ruined holiday. I am incensed that they keep getting away with this. I chose to ignore other reviews, passing them off as "exaggeration" - I implore you not to do the same - they really are TERRIBLE.

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