impossible to contact by phone 10pminute.Average wait 30-40m

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Irenei426's review of Holiday Gems - www.holidaygems.co.uk

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“impossible to contact by phone 10pminute.Average wait...”

Written on: 05/08/2014 by Irenei426 (1 review written)

Agree- agents are helpful but hopeless after sales . They CANNOT expect people to wait 30-40 mins.on phone at 10p per minute.Also the documents sent out to you by email are not clear as to how you get your etickets for the flight .Our documents told us we were departing on 2 different days!

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Customerliaison's Comment

Written on: 06/08/2014

Thank you for your comments. As we are in peak season we apologise that due to exceptionally high call volumes the wait is longer than expected. However, our after sales line is not a premium number and does not insure extra costs. If you would email our admin or ticket department regarding the confusion they will be able to assist immediately.

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