CONSTANT ADDITIONAL FEES

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JamyaCollins391's review of Holiday Gems - www.holidaygems.co.uk

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“CONSTANT ADDITIONAL FEES”

Written on: 05/08/2014 by JamyaCollins391 (1 review written)

After booking a holiday for what I believed was a good price. We shortly found out that there were constant hidden fees!! An extra 70 was added to our bill for prices changing within 24 hours of booking it. No luggage was allowed with our flight - just hand luggage - therefore this became another ridiculous and expensive charge for a basis expectation. Who books a flight to go on a sunshine holiday and would expect that a standard luggage allowance was not included!? The phone line is expensive to contact the company on and so you have to wait for their team to reply via email. A very stressful way to book a holiday - I will not be doing this again!!!!!!!!

Customerliaison's Comment

Written on: 06/08/2014

Thank you for your comments. Our website is not live and very cear regarding this issue. The information is displayed on every page of the order process in two locations and reiterated in the terms to which you agreed when placing your order. The same applies to the baggage issue. Our after sales line does not incur extra costs as the number is not a premium number

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