Written on: 26/07/2014 by cheeseberg (1 review written)
I found Shannon166 to be friendly, polite, and efficient.
I found the overall booking experience with Holiday Gems an unnecessarily drawn out process. It turns out the prices are not live, so expect to pay more than you are quoted on-line. When we told them the new price was more expensive than the price on Travel Republic, they did eventually match the price. So I ask myself, next time will I go through the drawn out process of booking on line with Holiday Gems, wait for a phone call to then barter with them, or just book on-line with Travel Republic, where what you see is what you get? Hmmm.
This review is of the booking process only. We haven't actually travelled yet.
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