DREADFUL SERVICE

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Amariz1986's review of Holiday Gems - www.holidaygems.co.uk

★☆☆☆☆

“DREADFUL SERVICE”

Written on: 11/06/2014 by Amariz1986 (1 review written)

Never again with this company. I've had to telephone them again and again about my holiday - just a couple of days away and still documentation missing. Cannot even get my boarding passes printed or select a seat on the aircraft as I have no reference to log in. My e-mails are ignored asking them to phone me. They really don't want to call ME because every time I call THEM it costs 10p+ per minute. Appalling service all round.

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Customerliaison's Comment

Written on: 11/06/2014

We sincerely apologise for any lapse in our service levels. As these reviews are anonymous, we would appreciate your soonest email so that the issues may be addressed as soon as possible.

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