Holiday Gems - www.holidaygems.co.uk Review

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SamsonMills's review of Holiday Gems - www.holidaygems.co.uk

★☆☆☆☆

“Booked and confirmed a holiday , only to be rang 2...”

Written on: 22/04/2014 by SamsonMills (1 review written)

Booked and confirmed a holiday , only to be rang 2 days later to say the flights had gone up in price , not 10% or even 30% but wait for it a staggering 125% this siTE JUST WANT YOUR MONEY STAY AWAY!!!!!

Customerliaison's Comment

Written on: 23/04/2014

Thank you for your comments. However, we would advise that on placing your order you had not 'booked and confirmed' your holiday but placed a order and there is a fundamental difference between the two. The website is clear in that the costs are not live and the information is shown on every page of the process and again reiterated in the terms and conditions to which you agreed when placing the order. The site is fed directly form our suppliers/brokers and airlines and as these may be 'cached' can impact on the live pricing. Unfortunately, this is situation over which we have no control. Should the costs increase you have every opportunity to cancel the order and no funds are taken so we refute that this is a ploy as the final costs may be accepted or not. That is choice made by the passenger.

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Nedwardo's Comment

Written on: 23/04/2014

If I had not booked and confirmed the holiday -then why did you take all my details - including all bank details , and then ask me to click CONFIRM!! (check in dictionary for description!) Your poor excuses do not get away from facts.

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Customerliaison's Comment

Written on: 23/04/2014

This is not an excuse and is a fact. The 'confirm' refers to you confirming your order as requested and that you have read the terms and conditions . If you had read all the information available to you on the site and in the terms and conditions you would have no issue with the process. If you wish to take this further, may we suggest that you email us.

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