Written on: 21/08/2013 by florida16 (1 review written)
I found the holiday online and after reviewing several sites picked Holiday gems for the price. All ok when booking on line but was unhappy when they rang to say flight price had increased from £203 - £267 per person. I agreed to pay this as all in my party had booked time off work etc but shortly after going onto Easyjet website I could of bought then flights cheaper at £220 per person. I was unhappy at this and vented my frustration at the holiday company who then explained they buy from brokers. I can only say it is a lesson learned not to automatically think you have a bargain where flights are concerned if prices go up. Check the airline site before saying yes. Holiday Gems did apologise and then helped me to get a good price on my luggage and sport equipment which went towards alleviating the situation. Nicky was very helpful and prompt in returning my e mails and calls. I would have liked to have a more accurate price when booking of flights, hotels etc.
As rated by our community of reviewers
" EXCELLENT SERVICE by the person I dealt with " Read More
" Fantastic team, nothing too much trouble, very human and empathetic... " Read More
" Good service " Read More
" NO CUSTOMER SERVICE " Read More
" Great holiday company " Read More