Written on: 12/07/2013 by Cheryl5 (1 review written)
I have recently booked our family holiday with Holiday Gems and dealt with an agent named Becki. She was very helpful, courteous and at the last minute my room had folded meaning we could possibly lose our room within a particular hotel. Becky then contacted myself to explain what had happened and offered me a sister hotel but as we had our heart set on one I was dubious about changing, she then said she would try her best a contact suppliers. She called me 10 minutes later to tell me the great news, we had our room in original hotel.. Thank Becki and keep up the good work! Will definitely be using Holiday Gems again.
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