Written on: 06/07/2012
The staff here were incredibly helpful, Lenna helped to tailor the deal I had come across in the Metro finding me an airport closer to home; this took a bit of time but instead of the usually awkward silence you have will call center staff not knowing if you've been cut off or not, Leena was chatting through the call as well as explaining what she was doing in regards to the holiday. Although some of the travel documents we late to arrive, Leena replied to my concerned email within the hour explaining what documents i'll be receiving and when. All round better service than previous experiences I've had with the giant tour operations in Britain. Will be using holiday gems again!
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