Holiday Gems - www.holidaygems.co.uk – Questions & Answers

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Asked by paulwarrington12345 on 21st April 2014 Report this content
Hi I was thinking of applying for a sales job and the email address that is on the site bounces back, any idea where to send it to?

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Answers (3)
Report this content Ejaz Written on: 22/04/2014
Please ring the company for direction as it sounds like a technical issue.
Report this content ddawnninja Written on: 22/04/2014
give the company a ring direct and speak to someone who will be able to advise you properly
Report this content shep2107 Written on: 24/04/2014
could try admin@holidaygems,co.uk
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Asked by clb1 on 15th April 2014 Report this content
Anyone on here who has been on holiday already having used this company????

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Answers (22)
Report this content Finla Written on: 16/04/2014
Yes in February 2013 and 2014
Report this content wilson3105 Written on: 16/04/2014
Yes we have used this company twice and found them very helpful nothing was too much trouble. We gave them an amount that we wanted to pay for holiday in Egypt and they found a lovely hotel to suit. Im disabled and holiday gems team worked on this basis and found the perfect hotel in sharm. I would use this company again to book future holidays Angie
Report this content Irina888 Written on: 16/04/2014
Hello, yes I have used this company 4 times, but it's only because of the price... Expect them to call you back and raise money for ticket or hotel- this took place every time...If you getting taxi with them, please check that time is matching with your air tickets in and out... Make sure that they are booking you in the correct hotel, names can be slightly different in the same area and price will be different not to your benefit... What else? You may book direct flight, only to find out that they have flights with stops both ways and it may cost much more as well...When you've placed bookings, do contact hotel directly to make sure you have correct hotel and place to visit... Just in case of any trouble would be in your advantage to have internet connection in the hotel you are going to...Good luck!
Report this content wwf16 Written on: 16/04/2014
I used them for an accommodation only booking in January. Similar price to other companies around. Good service but availability and booking confirmation is not LIVE. You submit you booking request and card details and they get back to you when they are ready. Not good over the weekend or bank holidays. I wouldn't use them again for this reason. I want my holiday confirmed straight away.
Report this content ddawnninja Written on: 16/04/2014
yes I have used this company several times and had a great experience with this company and have had a great time all the accommodation had been first class
Report this content hannahbananafofana Written on: 16/04/2014
Last year in November. Holiday was fine, but Customer Service was dreadful before the holiday. Incomplete documentation received and names were spelled incorrectly. Staff spent more time arguing with me over whether that mattered or not than resolving the issue. Also, baggage charges were twice any other I have encountered in the past. Would never use them again as it was just too stressful.
Report this content Messenger66 Written on: 16/04/2014
Yes we did last year when we went on our first cruise for our 30th Wedding Anniversary. Must say we were completely satisfied with all the arrangements made for us and have some lovely memories and photos to look back on. We do hope to go on another cruise in the next year or so, we have the bug now and we are getting our friends involved too!
Report this content Siltel Written on: 16/04/2014
Hi, we went to Maderia with them in September 2014 and had very good service with a good value holiday and no problems.
Report this content Btperry Written on: 16/04/2014
I went on holiday in January to Portugal and it was good value. We encountered only one problem with transfer from airport to hotel they had not sent the vouchers but our name was on the list and all was sorted out in the end. Would travel with them again
Report this content shorty61 Written on: 16/04/2014
We have been with Holiday gem no problem at all would use again
Report this content paghorne Written on: 16/04/2014
Yes I have had two holidays with this company. The company do get you good deals but and this is no disrespect to the company, the Hotels on both these trips were not upto standard. First one was in Corfu which was the Mareblu, the second was in Turkey The Lydia Park Hotel. These two hotels were rubbish. Also the price you see on Holiday Gems is the starting price. If you want extra you have to pay for it.
Report this content Elsabelsa12 Written on: 16/04/2014
I booked with them in jan 2014 will book through them agsin the service is fab n worth every penny!
Report this content tinpanalleyguitars Written on: 16/04/2014
Yes ! I used them, fantastic, could'nt fault them in any way ! Very friendly, kept me informed all the way, prefect ! Will deffo use them again, later in the year infact !
Report this content Mickylcy Written on: 16/04/2014
Yes, 1st time we used them they held all documents n never had access to the booking, they controlled everything, and the price see is never ever ever the price you pay. 2nd time you could print the tickets but again you never pay what u book as the price always always goes up.
Report this content Jono2 Written on: 17/04/2014
Yes, this past January, went on a cruise/stay with Holiday Gems and enjoyed the holiday very much. We originally thought that we were booking through Belfast Telegraph Travel when we phoned but I guess Holiday Gems is an affiliate of them as when we printed out the details of the holiday, it had Holiday Gems logo on it. I know that there has been some bad reviews of this company but I do believe that they're doing their best to improve their services. Prices are good and we had the holiday exactly as it was advertised, except that our two nights stay in Malaga was after the cruise and not before. Hope this is helpful.
Report this content C12lew Written on: 17/04/2014
I have used them twice and found them quite competitive. One thing to be careful off is that this year although I booked online at a certain price, I got a call within a day increasing the price. It may be best to phone and get a live price when booking.
Report this content IansDadsSon Written on: 17/04/2014
WILL NEVER USE THEM AGAIN Yes. Holiday in October 2013. Excellent resort BUT Only booked in one item of hold baggage @ 15kg This was NOT STATED when we booked. RESULT: Had to ditch one brand new suitcase at outbound airport AND some contents AND pay excess baggage charges with Ryanair REALLY RESTRICTED ON WHAT WE COULD BRING BACK EITHER BOTH OF US ARE TOTALLY STUPID AND UNABLE TO HEAR WHAT IS SAID or WATCH THIS COMPANY (The outbound airport check-in staff know them well for doing this to people, we were told they had caused so much misery to innocent travellers - didn't exactly score anything for repeat bookings)
Report this content aesclepiades Written on: 17/04/2014
Going in three weeks - Booking was easy, and all they said they would do, they did. Hope the holiday is as good.
Report this content gaser-bath Written on: 17/04/2014
Yes, and the holiday was as we expected, everything worked well, and we were happy with arrangement made by holiday gem.. No complaints at all. Gaser-bath
Report this content Ejaz Written on: 22/04/2014
Yes, I used this company and booked holidays to visit Sharm-Al-Sheikh. The holiday was great and company price was lower than rest of companies in the market. Everything (tickets, hotel booking and taxi etc) arrived via email on time.
Report this content sbmf Written on: 25/04/2014
Yes, I booked and went on holiday with them to Majorca in September 2013 and have booked with them again for this coming July (2014).
Report this content sunnydays1 Written on: 03/08/2014
yes the hotel was awful when i phoned to complain i was told by beryl it was my fault i chose the hotel it was supposed to be in barcelona it was an hour away and disgusting was told by advisor it was good hotel dont waste your money the customer service is terrible spoilt my husbands 50 birthday never again
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Asked by leanne.mckimmie on 8th April 2014 Report this content
Is the price I see in front of me the price I'm going to pay? I've seen lots of people writing about the flight price goes right up once you have paid and have to owe more money?

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Answers (33)
Report this content jakkinthegroove Written on: 09/04/2014
I booked through holidaygems for a holiday in Jan 2012. I think the price that came up on screen was not the exact price I paid it was slightly higher by the time it was booked but not by much. I think the reason for this is that the site is not linked live to the flight providers and you are not actually booking when you confirm on site you then get a call from a rep who goes through it all with you before making the live time booking. I don't think this is an unusual situation with holiday brokers - even the big one's tend to be a bit higher than the initial cost that shows in my experience. If they come back with a cost that you are not happy with you can always decline it and look elsewhere. I have only booked with them once and found everyhing went really well but as I had no problems I don't know what they would be like to deal with if any issues arise. Hope that helps.
Report this content derekline Written on: 09/04/2014
I paid only the price quoted. I did phone HolidayGems to add additional items but the price quoted on the site was never increased after I'd paid.
Report this content jayneworthy Written on: 09/04/2014
The only added extra to my holiday was a booking fee of £11.00.
Report this content LeeA77 Written on: 09/04/2014
I've booked twice or attempted to book twice - you're not actually confirmed until you are contacted with the correct price. Both times I was contacted a few days later and told the flight prices had increased. The second time I declined and shopped around until I got the original price that I wanted to pay with another operator. Same holiday, original price, different website. Hope this helps.
Report this content taraxicum Written on: 09/04/2014
It can happen..and happened to me.Probably because airline companies hike prices..and HolidayGems website probably does not catch it until next day. I used them previously and paid the online price. HolidayGems are efficient..airtickets , hotel bookings and transfers info arrive quickly and I've never had problems.
Report this content PaulJC Written on: 09/04/2014
No when the Credit Card bill came through it was higher, the little extras they dont tell you about, they say the diffrence is what the Flight Company charge them but they dont tell you that on booking,
Report this content ddawnninja Written on: 09/04/2014
no it isn't as I was told that the prices on the website are 24 hours behind and they are a lot lower on the website than what you actually pay.This is not a good thing as people want to see what they are actually going to pay. Also don't forget that this price doesn't include the luggage other than what you take in the cabin with you. We were quoted 2 different prices for the hold luggage which doesn't look good.
Report this content littlegem1 Written on: 09/04/2014
I have booked with holiday gems a few times (online) and each time when I have booked the flight has went up slightly when they contacted me to confirm the booking (within 24 hours) once you have had your final price at that booking thats the price you pay. Overall a good company to deal with especially if you have cancelled flight like i did and I was losing my full holiday due to the French air strike but holidaygems sorted it out.
Report this content barney26 Written on: 09/04/2014
I HAVE BOOKED SEVERAL HOLIDAYS NOW WITH HOLIDAY GEMS AND ON EVERY OCCASION THE AIR FARE HAS BEEN INCREASED, I DONT MIND THIS AS OBVIOUSLY THE PRICES ARE FLUCTUATING IN LIVE TIME. THE HOLIDAYS ARE WELL PRICED OTHERWISE. I DONT SEE THIS AS A RIP OFF THE ONLY THING I WOULD COMPLAIN ABOUT HAPPENED TO ME THE OTHER DAY WHEN I ASKED THEM FOR A PRICE ON ADDING TWO BAGS FOR HOLD LUGGAGE THEY QUOTED £120 SO I THEN RANG EASY JET FOR THE SAME QUOTE AND IT WAS £78 THIS TOO ME IS A RIP OFF SO ALL I WOULD SAY IS BE CAREFULL WHEN YOU INITIALY BOOK AND MAKE SHURE EVERYTHING YOU NEED IS INCLUDED LIKE TRANSFERS AND BAGGAGE
Report this content Finla Written on: 09/04/2014
Not nessesserily, they quote the lowest price they've seen but when you inquire they re check the prices before they take any money or any booking from you, the choice is then up to you wether you go with them or not
Report this content sbmf Written on: 09/04/2014
The prices on the site are not 'live' flight prices. Generally the accommodation and transfer prices remain the same, but the flight prices can go up of course. You do get an online discount if you do it that way rather than phoning, but they cannot confirm the price until up to 48 hours after your have submitted your online booking form, but if the price they call you back with is a lot more and you are not happy with it, then no money will be taken from you. Although the prices do go up a tad from those seen online, i have still generally found Holiday Gems cheaper than everywhere else and have just booked another holiday through them for July (they also advised me that it would be cheaper for me to book my flights direct with Monarch rather than through them and stayed on the phone with me while i did it - that way baggage added on etc is also cheaper). Good Luck.
Report this content darrie123 Written on: 09/04/2014
Yes it did change by 100.00 when we booked it, can't remember the reason why, but it still worked out cheaper!
Report this content Jono2 Written on: 09/04/2014
When we booked our holiday, it was through the Belfast Telegraph Travel but it turned out that Holiday Gems were the actual travel agents. We did have a bit of a problem when our cruise was cancelled and we found that out ourselves when we phoned NCL to book for tours, this was after we had paid the full amount. However, after much correspondence between NCL Guest Services and Holiday Gems, they (Holiday Gems) were able to book us for the following month's cruise and everything went great. To answer your question, nothing extra was added to the cruise/stay amount as advertised regarding our holiday booking through Holiday Gems.
Report this content gaser-bath Written on: 09/04/2014
Our experience is when we have agreed the flights and times, the price we paid at that time was the all we paid. We did not have to pay any additional payments. I hope this is helpful G Beavis
Report this content biggles747 Written on: 09/04/2014
No mostly not. Even altough u pay by credit/debit card directly online; this is not actually u paying the holiday.It is not actually paid for until u phone them which you have to do or else they dont book it. By that time the price can go up. Why they even take online bookings is beyond me. A complete waste of time. U could actually do it yourself and not put ur holiday in jepordy.
Report this content lme25957 Written on: 09/04/2014
The price quoted was the price I paid. It did not increase once I had paid.
Report this content Siltel Written on: 09/04/2014
We booked late for a holiday in Maderia last October, a month before travel, and the price I paid was the same as that in the advert in the newspaper. The holiday was very good and was excellent value.
Report this content Brads10 Written on: 09/04/2014
Hiya, I booked a holiday with holiday gems and the price was very good, the only thing that wasn't included in the price quoted was luggage and transfers... I had no other costs incurred ... However you can book priority boarding, extra leg room etc to ensure you are sitting with your party however I had a 4 yr old and 12 yr old so we were all seated together because of their age...again this is an option...I personally didn't take it..... Hope this helps
Report this content newarkcomposer Written on: 09/04/2014
I have found that prices usually go up with just about every agent I have tried, albeit very slightly and usually down to flights costing a little more than quoted. I'm sure this is a genuine increase because I have found the same thing happens if I book flights and hotels myself separately and dither over the flight whilst searching...... Having said all the above, Holiday Gems were brilliant and the service was excellent when I went through them.
Report this content Kimdenise Written on: 09/04/2014
The price I paid was slightly higher, they said they are dealing with live airline prices. After you confirm on line, a rep calls, to go through your booking. I've only gone with this company once, I had no problems
Report this content Pammy0405 Written on: 09/04/2014
Yes, you only pay the price you see......no hidden extras. I was very pleased with the whole package through Gems, and would highly recommend them. I also had a few last minute problems, which their Customer Services helped me through, putting my mind at rest and therefore able to enjoy my holiday that much more. Rest assured, you pay your final price and MOST definately, are not left in debt with hiked up pricing. I hops you have a lovely holiday.
Report this content DonNewton Written on: 09/04/2014
Hi Leanne, The price for our holiday did not go up after paying any money. However, the quote received online for the holiday went up overnight. Received a telephone call saying the flight had gone up during the evening by £192.62 for 3 of us; which is quite a jump. I think this is a general "unwritten" rule for various holiday companies, as I don't believe anyone actually gets the price quoted online and have never received a call stating the cost has gone down!!!
Report this content Northmberlandhazel Written on: 09/04/2014
I have travelled with Holiday Gems and have never ad to pay anything above the advertised price.
Report this content Wotshisname Written on: 09/04/2014
I used them in 2012 for a trip to Tenerife. The flight they advertised was a good price but wasn't being offered by anyone else. I placed the booking and then realising I hadn't actually booked, just placed a request, I did some searching on Holidaygems. Like many I was horrified to see their reputation and even phoned my credit card company to see if I could block any transactions from them. I couldn't. Anyway, holiday gems contacted as per their terms and went through my requirements. The flight wasn't available (as expected!) but a slightly dearer one was. I'd already seen that flight being offered at the price they were quoting so agreed to the slight increase. Extra sports baggage was charged at the airlines advertised rates so no worry there. The hotel was charged at the price quoted so no worry there. All travel documents arrived immediately by e.mail and the holiday went smoothly. So it did cost more than the original quote but no more than other on-line booking agencies. Haven't used them since as I prefer to book flights and accommodation direct. Much less worry!
Report this content Mpick Written on: 09/04/2014
The best thing is to read the T & Cs and it tells you there, but basically the price on the web is a guide price as you have to add the price of baggage on etc. The best thing is to phone up once you have found the holiday you want and book it there and then, and you will get the correct price. But just a quick tip as the call charges are 10p a min, tell them you have found a holiday and want to book it, and ask them to call you back so it save you with your phone bill as well.
Report this content shep2107 Written on: 10/04/2014
There always seems to be some additional costs- luggage and transfers being the usual items. I have never had to pay more for the flight than the amount I paid at the time of booking.
Report this content Another_happy_customer Written on: 10/04/2014
I seem to have been really lucky, as the price I finally paid was actually CHEAPER than I originally saw. Not sure if Holiday Gems have live flight details or whether they search all offers, but whichever I am happy with their service and prices.
Report this content Catzome Written on: 10/04/2014
I booked this holiday through Groupon in October 2013. The price we paid to Groupon for the all inclusive holiday remained the same. We only paid for transfers and excursions. I hope this helps.
Report this content Chwalker2010 Written on: 11/04/2014
The price quoted isn't the price you pay, however I always call and book my holiday over the phone.
Report this content Btperry Written on: 11/04/2014
The price we paid for the holiday was the price that was quoted in the advertisement. We paid a little more to fly from our chosen airport - and also we had to pay extra fr luggage allowance - I think this is becoming more usual with most holiday prioes.
Report this content jimmy53 Written on: 12/04/2014
i have used this site twice and had no problem
Report this content Starloony Written on: 12/04/2014
Yes it will definitely go up because they advertise the lowest possible price it could be then bump up the flight charge. Thomsons charge around £30 for checked in luggage, holidaygems charged me £60/65 and lied saying I wasn't able to book luggage directly from the flight. Their customer service is atrocious and their customer service number is premium rate.
Report this content Lozza1983 Written on: 15/04/2014
You are correct. When I booked my holiday through them, the price did go up but I accepted it and it was nice to be able to speak to someone when booking my holiday. Recently, my in-laws booked and paid for a break online through Holiday Gems and they received a call to advise them the price quoted online wasn't actually live and they hadn't had chance to update their prices. So although I have nothing bad to say about this company, I would advise phoning them to book your holiday so you know what you are actually committing to.
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