Written on: 14/11/2013 by LOUISEJUNEANDERSON (1 review written)
I thought i would try a local firm !!! what a Disgrace !!!
I found our perfect holiday phoned and went to pay for it with my card asking the total price with all added extras.I knew theres always baggage fees ,transfers etc.I was told my total price so said id continue, then while the transaction was going ahead they decided to just add £200 on the bill .Also adding as i asked where is is the extra fees coming from ,that afterwards they would call if airlines needed any extra fees.luckily i didnt have the extra money so my card would not have gone through.The lady on the phone started shouting i could not cancel as her manager had gave me a special deal .Thankfully the money wasnt there for them to take.Please do not trust this company i was horrified at there customer service and how they turned so nasty !!!! louise NEWCASTLE .
As rated by real users
" Excellent customer service!! " Read More
" Easy to use " Read More
" Very memorable holiday " Read More
" Ongoing customer " Read More
Written by bcspencer
" Good online service " Read More