I have recently just booked a holiday with this company, but I'm getting bad decisions about it. Read other peoples comments and some are good/bad. They have mailed me the information I need but the deposit that I put down isn't showing on any of my statements!! There isn't even a thing about how much I still need to pay etc. There is no information for when the rest of the holiday needs paying by ... To be honest when you book a holiday you want to no all this surly. Phone calls to ring them cost a fortune. But I'm gonna have to ring back up later for more information about my booking! Does anyone else have this problem?
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I had problems with this company too in more ways than one. your better off ringing their customer services and complaints department.. Have they not even sent you an e mail of confirmation? If need be contact trading standards as many all ready have and they will help. Also when you speak to the customer services tell them because of their incompetence you have had to make expensive calls and tell them you will be sending them the bill, which is what I have done. Good luck on sorting it out. Try customer services first
Thanks for your comment, they have sent me my information over yeah.. But what they havnt sent me is my out standing balance. I ring them and all they say is il get someone to ring you back. Wel no I've booked a holiday I'm sending money over and not sure we're it's going. Thinking of asking for my money back because there service is absolutely terrible. You book a holiday and get al excited but since the day I booked it which was over 2 weeks ago I've had bad decisions about it. I'm going to ring trading standards and get the answers I'm looking for.