Holiday Discount Centre www.holidaydiscountcentre.co.uk – Questions & Answers

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Asked by jimmyhill on 19th June 2014 Report this content
I booked a holiday on 17th June for 2 people for August.  We were told they would email us with all the details of the hotel and flights.  That was 2 days ago. How long does it take for them to let us know about our booking and send us an email? They have taken the price of the holiday out of my bank so I would like an email sent to put our minds at rest.

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Answers (1)
Report this content Mandy1964 Written on: 20/06/2014
They usually take 2-3 days to confirm by e mail but check your e mail carefully to check it has the correct information. With ours they overcharged and I had to wait for a refund. It was very complicated but seems as though you will be ok if they have took the correct amount out if your bank. You can always ring their customer services and complaints if you don't receive this e mail and ask them to e mail it while your on the phone but be careful as the call works out expensive. Good luck
Asked by Dianabulanova on 13th May 2014 Report this content
Did anyone try to complain somewhere? I cancelled my holidays with them same day after they increased the price and changed flights, and they refuse to pay deposit back!

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Asked by Kerrie123 on 13th February 2014 Report this content
I have recently just booked a holiday with this company, but I'm getting bad decisions about it. Read other peoples comments and some are good/bad. They have mailed me the information I need but the deposit that I put down isn't showing on any of my statements!! There isn't even a thing about how much I still need to pay etc. There is no information for when the rest of the holiday needs paying by ... To be honest when you book a holiday you want to no all this surly. Phone calls to ring them cost a fortune. But I'm gonna have to ring back up later for more information about my booking! Does anyone else have this problem?

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Answers (4)
Report this content Mandy1964 Written on: 13/02/2014
I had problems with this company too in more ways than one. your better off ringing their customer services and complaints department.. Have they not even sent you an e mail of confirmation? If need be contact trading standards as many all ready have and they will help. Also when you speak to the customer services tell them because of their incompetence you have had to make expensive calls and tell them you will be sending them the bill, which is what I have done. Good luck on sorting it out. Try customer services first
Report this content Kerrie123 Written on: 24/02/2014
Hi Mandy1964 Thanks for your comment, they have sent me my information over yeah.. But what they havnt sent me is my out standing balance. I ring them and all they say is il get someone to ring you back. Wel no I've booked a holiday I'm sending money over and not sure we're it's going. Thinking of asking for my money back because there service is absolutely terrible. You book a holiday and get al excited but since the day I booked it which was over 2 weeks ago I've had bad decisions about it. I'm going to ring trading standards and get the answers I'm looking for.
Report this content Dianabulanova Written on: 13/05/2014
It happened to me too. No bills, no booking contract and information, they just can call you anytime and say oh look your holidays price increased!!! They increased the price and pushed me to book holidays, after i told them I need to think and agreed just flights, they took a deposit of 72,20 even I havent confirmed my booking, I have confirmed the flights but not the hotel. Now they refuse to pay it back. Their customer service is terrible, all of them are angry and telling different things and lies to you!!! I am pregnant now, so I am just feeling awful about this situation and dishonesty!
Report this content Mandy1964 Written on: 20/06/2014
Hi kerry123. Just wondered how you eventually got on with your holiday?
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