Worst Service EVER!

Click here if this is your business
★★☆☆☆
1.5 / 5
10% of users recommend this
Click here if this is your business

GhengisKhan's review of Hays Travel www.haystravel.co.uk

★☆☆☆☆

“Worst Service EVER!”

Written on: 21/06/2013 by GhengisKhan (1 review written)

Booked a holiday in August to Kefalonia in a 4 star all inclusive. Was told by Hays this week that the hotel was double booked so as I was last to book it was me being cancelled - this would be fine had I not booked the holdiay 6 months ago so I'm pretty certain I wasn't last to book not to mention the fact that the hotel is still available to book on my dates on their website! They won't change their bull story!

Offered 2 alternatives 1 of which only a 3 star but neither of a similar standard. Asked to stay in another of my own choosing from their website similar facilities, star rating etc was told I couldn't. Asked what my options were and was told I couldn't have flights refunded but they'd refund hotel - what use that would be I don't know! Several "customer service" reps due to phone me back and never did, the whole company is a disgrace!

Ps only given 1 star because I couldn't give none!

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Great Deals on Expedia