Booked one hotel, sent to another.

Click here if this is your business
★★☆☆☆
1.6 / 5
12% of users recommend this
Click here if this is your business

keiffyboy's review of Hays Travel www.haystravel.co.uk

★☆☆☆☆

“Booked one hotel, sent to another.”

Written on: 21/11/2012 by keiffyboy (1 review written)

We booked a 4 star all inclusive holiday in Rhodes with Hays travel in June 2012, agreeing to stay in the 3 star "annexe" saving £300, but still having access to all the facilities. On arrival at Rhodes airport, we discovered the hotel name had changed. The "annexe" was a sister hotel on its own site where we were told we had to eat and drink only in this so-called "annexe" unless we paid a suppliment of 340 euro to take "free" drinks & have a better choice meals in the hotel we had paid for. We informed Hays via our daughter that their web site was misleading and they altered it half way through our holiday. All the English holidaymakers who booked the 4 star hotel suffered the same fate.
Hays deny any responsibility for the holidays they sell. We have had no written reply or satisfactory explanation to date, the 20th November 2012, FIVE months after booking the holiday! They refused to give me the address of the omsbudsman because I apparently need 3 written replies from them first, but they won't reply in writing.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blewie52's Response to keiffyboy's Review

Written on: 09/12/2012

The above review is 100% true as we experienced the same fate,with the same hotel, at virtually the same time. The thing he left out was the free air conditioning which was free at the cost of £110. So far the hotel told us that the travel agent had misrepresented them, hays told us that they couldn't be held responsible for the information they got off the holiday comany(hays is only an agent.) and the holiday company told us that they cant be held responsible that the information they get off the hotel. All we know is that hays took our money, and that even getting a sorry is proving very difficult, the same as hays getting anymore money from us is going to be, as this is the second time that hays has badly let us down.(even sorry would be nice).

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Keiffyboy's reply to Blewie52's Comment

Written on: 02/01/2013

From keiffyboy to Blewie52
Finally had a phone call accepting responsibility which eventually resulted in a refund of £200 transferred into my bank account.
No explanation verbal or in writing for the change of heart.
Assume it was our presence on this website!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review