Written on: 23/09/2011 by RuswarpBoy (1 review written)
The first impressions having booked the holiday were good with quick e-mail follow up. From then on it goes downhill. Not all the paperwork arrives. The hotel description is not 100% accurate and with airline, hotel ownership and transfer agents all different third parties with no apparent process management from Hays you trust to luck that everything works. It doesn't.
Having being let down on private transfer back to the airport and having to pay personally for a taxi it only took from July to now, the end of September for them to communicate with their transfer agent and give me a response. And surprise, surprise - my fault not theirs so tough! I am tempted to go to the small claims court which will actually cost me more than the taxi fare of €20 but hopefully anyone reading this will stop them from putting business Hay's way and cost them more in the long run. They clearly don't care about their clients.
As rated by our community of reviewers
" Most reasonable price for hotel in Rome " Read More
" GOOD SERVICE " Read More
" Airline travel " Read More
" Terrible " Read More
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