Hotel was completely mis-sold to me.

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Guest's review of Hays Travel www.haystravel.co.uk

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“Hotel was completely mis-sold to me.”

Written on: 05/07/2011

We saw the Best Negresco in Cap Salou advertised on the Hays website. It looked nice right on the waters edge with completely uninterrupted views of the sea for which we paid extra. When we got there were were told we were in the hotel opposite (The best Negresco 2). They claimed it was a complex but the reality was just another hotel over the road for the overspill of guests. It still had its old princess name in our room. We did get a sea view but also a big view of the back of the hotel we booked. It had no air con, dirty sheets (even the replacements were dirty) and we were only allowed to eat at this hotel and not the one we booked with a nice view.
We contacted Hays. they forwarded our complaint to On Holiday Group (who they booked through). Just said it was made clear and tough luck.
No way was it made clear. No mention of a complex or a second hotel. All pictures and discriptions of the nice hotel.
Total con. Avoid Hays at all costs.

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Guest's Comment

Written on: 09/07/2011

did you get any compensation for your upsetting time

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Keiffyboy's Comment

Written on: 21/11/2012

Same thing happened to me in Rhodes.They claim they don't know anything about the switch of hotels, but of course they do.

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