Hayes&Jarvis & Thomson - NOT RECOMMENDED!

During the booking period Thomson staff lacked knowledge and were to say the least incompetent - They gave me misinformation on how to access my holiday online which took hours to sort and I had to guide one of the staff through the web site on the telephone instead of the other way around! Then our luggage did not arrive in New York - Panic set in - we did not receive them until early the following day. On the second day we tried to access cash from a money card we had purchased from Thomson - they had given us the wrong pin number! We had to ring London which was not an easy task! Then to top it all - on our outward and return journey to the airport - Hayes & Jarvis had given us AA flight numbers - this caused us to be dropped off at the wrong terminals on both legs of our journey - we should of had BA flight numbers!
After complaining we were eventually (with a lot of argument along the way) give a PALTRY £25 CHEQUE after spending nearly £3000 on the holiday. We will never book with HAYES AND JARVIS again!!!