Green Dot Holidays Reviews - www.greendotholidays.co.uk

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★☆☆☆☆

“Terrible! Awful! Don't!”

Written on: 29/09/2014 by 465Moran (1 review written)

Do not book a holiday with this company, they sell holidays at hotels they have never visited. Our's was a disgusting rat hole in Turkey, that they said we should have checked out before going! How? By using their site maybe, like we did? The pictures of the hotel are mainly of the hotel next door. When we phoned the emergency numbers one of them was disconnected, the other was answered by a girl who said she was there for agents and not customers and hung up. Don't!Don't! Don't!… Read Full Review

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★☆☆☆☆

“absolute garbage”

Written on: 21/08/2014 by melaniedent (1 review written)

How can I be charged 80 pounds for refusing a holiday that started off at £153pp then jump to £538 then when they call back they want an extra £69 each so when I say NO cancel the whole thing can they then charge me £80 pounds the fxxking cheek of it I will not let this rest  Melanie Dent… Read Full Review

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★☆☆☆☆

“be aware”

Written on: 20/08/2014 by Woodruff467 (1 review written)

After finding price on web site, phoned and agreed the price, after giving bank card details to confirm booking, told there was £50 extra to pay for booking fee. Told them to forget it, I can find cheaper elsewhere. Told me after speaking to Manager could make the booking cheaper, but by now I had lost faith with the company and went elsewhere… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 08/08/2014 by DaniaBurke (1 review written)

Wish I had read the reviews before booking, after putting in a search on their web site they came up with a price, when I booked it they wanted to charge me £49 each for transfers (normal in Spain is around £29)when I queried it they 'found' the transfer at £29, after I agreed to all the costs they told me they would call back with confirmation, yes they called back to confirm that the flight wasn't available at the stated cost and they had to 'go direct' to Ryan Air also the hotel wasn't… Read Full Review

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★☆☆☆☆

“worse holiday group”

Written on: 30/07/2014 by Cade80 (1 review written)

Please please do not waste your time and money with this company they take your money and change things they don't call back when asked too they have made my little boys first holiday a very sad time putting me his dad in a different room from him and his other family. Please people I know there cheap but don't used this company pay a little bit more and go somewhere else. … Read Full Review

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★☆☆☆☆

“awful to deal with take your money then change everything”

Written on: 22/07/2014 by LindseyBain (1 review written)

I rang booked filght and hotel after asking 3 times they are avaible and been told yes. 2 mins later the phone call booked flights but not with cheap airline so more money then sorry hotel not availble will have to change. Was told a lot better reivews on trip adviser realy nice hotel so i agreed but yes more money now gone up by around £300. Get home look on trip adviser and as my partner told the "manager" at green dot holidays im not taking my kids on holiday to a fliping (or words to that… Read Full Review

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★☆☆☆☆

“complete waste of time!!! ”

Written on: 30/04/2014 by MrsDCarbis (1 review written)

All we have had is trouble with booking our holiday with greendot holidays. Firstly after being kept on phone for about 1 hour they finally took my payment and said all booked and confirmed.... within 1 hour of being off the phone i had a phonecall back to say i have to go on different dates as there is no seats on flight i booked then demanded an extra £39 each as it was more expensive and even though i paid an extra £50 each for later flight times on origanal dates im now leaving the resort… Read Full Review

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★☆☆☆☆

“Do not use rude & not honest!”

Written on: 22/11/2013 by Bert8 (1 review written)

They called me after I requested a call back, I checked that the online price is the price I will pay? Yes was the reply so I booked and gave my credit card details - he than said the total would be an extra £20 per person for online flight check in (I said if you do not pre-book with ryan air you do not have online check in costs but he refused to believe this) & £10 fees to cover call costs etc! I said why was this not told to me BEFORE they took my payment and his only reply was they have… Read Full Review

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★☆☆☆☆

“Scammers”

Written on: 29/10/2013

Definitely do not deal with this company, as with previous reviews, we agreed and booked and then they wanted £82 extra per person about an hour later! we refused and didnt book, but they have a lot of our personal details and credit card details. I wish I could turn back time. Hopefully this review will save you… Read Full Review

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★☆☆☆☆

“Exactly as reviews had predicted!”

Written on: 17/10/2013 by Shaz222 (1 review written)

Thank you Review Centre! The same thing has happened to us as had been described by other reviewers, but because we'd read the reviews (after booking) we expected the call... and sure enough, they wanted an extra £140!! So we cancelled and booked a better hotel through Thomas Cook for just £80 more! Brilliant!… Read Full Review

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★☆☆☆☆

“Caveat Emptor - A Rip Off”

Written on: 05/10/2013

I booked a holiday with Green Dot. Mark (no way was the accent of a Mark) said they would have to confirm and call me back. The reservations manager called me back stating the flights had gone up and I had to pay an extra £60. I have now booked the exact same holiday, £30 cheaper than with Green Dot and I've not been pressured to pay an additional £60. They are a rip off company - read others reviews saying the same!!!… Read Full Review

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Andelain1960's Comment

Written on: 15/10/2013

Just had the same experience. Called us back to say flights had sold our and that we needed to pay an additional £69 each for flights!!! Told him that is not the way we book our holidays and that I did not authorise the credit card payment. I have had to cancel my credit card as I did not trust that they would not take my money! BEWARE: They get all your credit card details BEFORE they tell you they will call you back !!!

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Shaz222's Comment

Written on: 17/10/2013

Thank you! The same thing has happened to us this evening, but because we'd read your review (after booking) we expected the call... sure enough, they wanted an extra £140!! So we cancelled and booked a better hotel through Thomas Cook for just £80 more!
Brilliant!

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★☆☆☆☆

“dont bother with this company”

Written on: 30/09/2013

after finding a holiday and booking it, paying for it 5 mins later a green dot agent phoned to say the price had increased by £80 i asked them why and was told the flights had gone up,i checked and they had only gone up by £7 so i refused to pay,it seems this is common practice to advertise a holiday at a cheaper price then get customers to pay extra which is not right. … Read Full Review

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Shaz222's Comment

Written on: 17/10/2013

Thank you! The same thing has happened to us this evening, but because we'd read your review (after booking) we expected the call... sure enough, they wanted an extra £140!! So we cancelled and booked a better hotel through Thomas Cook for just £80 more!
Brilliant!

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★☆☆☆☆

“NEVER BOOK WITH GREEN DOT HOLIDAYS ”

Written on: 28/08/2013

NEVER EVER book with green dot holidays. We booked a double bed apartment, but when we got there we were in the worst single room with just matresses on the floor. We rang them up and said they made a mistake but nothing they could do about it. They rang up later on and said we could pay for an upgrade and they would refund us the money. However after paying for the upgrade they have never given us the money back. The staff are not English and very hard to understand. They never ring your back… Read Full Review

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Jetmk's Comment

Written on: 28/08/2013

Hello,

We're very sorry to hear about your issues at the hotel. We rely on our suppliers to ensure that they offer exactly what was booked. If this does not happen, we will always fully investigate any complaints.

Please can you contact us urgently and we will look into this matter.

Assuring you of our best attention

GreenDotHolidays.co.uk

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Jakebrist1212's Comment

Written on: 29/08/2013

Well that is just untrue, because I have contacted you directly about my issue, but all you have done is just back track, lie and be rude on the phone. You are the worst company I have ever delt with. I would recommend anyone to never book with your ever.

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★☆☆☆☆

“dreadful”

Written on: 21/08/2013 by meesh123 (1 review written)

these people are rude aggressive liars ,take your business else where !!!… Read Full Review

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Jetmk's Response to meesh123's Review

Written on: 21/08/2013

Hello,

We're very concerned to read your comments as we do not tolerate any of our staff being rude as you claim.

I'd appreciate it if you could please contact me so we can investigate this matter fully.

Many Thanks
Green Dot Holidays

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★☆☆☆☆

“BEWARE Will not take responsibility ”

Written on: 10/08/2013

Booked a 4 night holiday to Marrakech in July 13 through GreenDot. When arriving at Riad Marrakiss in Marrakech we found that the Riad had only charged for 3 nights and gave 1 night FOC. The Riad owner sent me an e-mail with the proof confirming this. On return I queried this with GreenDot and asked for 1 nights refund as we had paid for 4 nights. Even with the proof they refused to give me a refund saying that because they had booked through Hotelbeds that was the price. Be careful!!!! As… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 05/08/2013

They wanted credit card details before anything else, before an email account even to confirm the holiday had b een booked, tried charging £200 for a taxi from majorca airport to the hotel before suddenly realising they could do it for 70. Could not speak a word of English and would reccomend anybody to look elsewhere!… Read Full Review

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★☆☆☆☆

“Dreading the holiday 5 days before going booking wrong...”

Written on: 04/08/2013 by Cbeecroft87 (1 review written)

Called the number for flight times and  green dots answered! Could not understand me, sold me a 3 star hotel as a 4 star, gave me transfers but have never experienced a paid for transfer not picking up or dropping off at the hotel! Still can't check in my flights as she got my email address wrong after I spelt it out 3 times to her, I've called 5 times since Sunday trying to get confirmation on everything! I'm so angry first thing in the morning calling to cancel everything and start again… Read Full Review

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★☆☆☆☆

“Avoid green dot holiday from teletextholidays.co.uk”

Written on: 18/07/2013 by osakagirl (1 review written)

I booked 5star hotel holiday which is Westin Dragonara Hotel with halfboard in Malta. We paid about £1100 for it. After they confirmed evrything is O.K, Now 2weeks later they told me that we can not stay at original hotel. They offered us alternative hotel Which is 4 star hotel= Bella Vista in St. Paul’s Bay All Inclusive !! Can you believe it !! I booked 5star hotel originaly, then they offer 4 star hotel for alternative hotel. You must be joking !! I even checked about alternative… Read Full Review

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Mcassie's Response to osakagirl's Review

Written on: 31/07/2013

Greendot holidays will not refund, check transfer times as we paid £80, then when we got paperwork, we saw it was a 3 hr transfer?
Tried to upgrade to private taxi, then they wanted another £100, when i checked a return private taxi was £130.
Told them it was only another £50? They said no £100?
So i asked for a refund of the transfer and i will organise my own transfer? They refused.
Rip off company you will not get any refunds,
BE WARNED (Amateurs)

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