Written on: 20/09/2013
Booked holiday with ,gold medal through our local travel agency,5 days in vegas,this was fantastic no problem, the trouble started when we left for7 days to los angeles newport beach,the faremont hotel,firstly the shuttle bus from the airport to the hotel,we were told we needed to pay for our shuttle to the hotel from the airport we had paid cash for the whole holiday , we said we were not going to pay again for this and had to wait while it was eventuly sorted out, then, when we got to the hotel they had no booking for our room there.This hotel tried to charge us again by trying to take payment off our credit card, which which was asked for on our arrival to account for any purchases made in the hotel at the end of our stay, they tried to take payment for our room by the day,4 or 5 payments they tried to take but fortunatly, the card was block, this payment was suppoesed to have been all, paided by Gold medal travel company, but they had'nt even comfirmed the booking with the hotel.We eventuly did get this sorted, but by then were very embarressed by it all, and to be honest, insulted by this situation. And to top it all the taxi on our departure back to the airport which was also booked did not show up, at all costs don't book with this company.
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