Written on: 11/02/2014
If you are an "international customer" booking flights and are content with this agent's insistence that you send them, their staff and, potentially, the rest of the internet, images of (a) your credit card (front and back), (b) your passport (ie your photo ID) and (c) your driving licence (and signature), go ahead and save a few dollars. If, like me, you get caught in this trap and refuse to leave yourself open and immediately cancel, don't be surprised when you find your credit card has been debited with $150 as a "cancellation fee", even though no tickets were issued.
Just wonder how many times this happens and, instead of a 2, 3 or 4% commision on a few hundred dollars, they make a quick $150 for doing nothing. If their would-be customer makes a fuss with their credit card issuer (like I did) they might get it back (like I did) but that customer will have to be sharp by making an immediate challenge and be able to produce copy correspondence to establish his case.
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Written by sylviawh