Global Hoppers Reviews - www.globalhoppers.co.uk

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★★☆☆☆
2.2 / 5
101
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Global Hoppers - www.globalhoppers.co.uk

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★☆☆☆☆

“canary island enquiry”

Written on: 23/04/2016 by Parksfp63 (1 review written)

Phoned and asked for quote to stay on one of the canary isles which they duly gave us,in the mean time we found an ideal holiday in corfu. We rang and told them to disregard our enquiry as we were no longer interested and followed this with an email confirming the same.We are now getting numerous calls to one of our mobile numbers which are persisting despite asking them not to.If this persists a report is going to oftel… Read Full Review

By Ghcustomeservice

Written on: 29/04/2016

We apologise if you have been receiving unwanted calls and can only assume that the booking status was left as a pending enquiry rather than an aborted one. If you receive any further calls please email us by clicking on the above icon so that we can address this matter.

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★☆☆☆☆

“worlds worst company”

Written on: 19/04/2016 by Kiddwk482 (1 review written)

we havent been our holiday but i am dreading it . booked and payed in jan 2016 since then we have had flight changes twice we are so far onto the third i explained that i have had to change holidays at work and could i just have my money back or a voucher NO so i had to get holiday dates changed now they have changed the hotel which is all inclusive because it is closed to another hotel but we have to leave and go to the first hotel for the last night ,the whole trip is a nightmare and we… Read Full Review

By Ghcustomeservice

Written on: 20/04/2016

We are so sorry that your flights have been changed but we must stress that we are not ourselves service providers. We would have clarified before the bookings were accepted that we are merely agents for the companies with whom flights and hotels are booked. This means that any flight changes would have come from your airline and not from Globalhoppers. Similarly, hotels sometimes change their dates of opening or close temporarily for maintenance purposes and when that happens we are advised by the accommodation providers that customers have to be moved for part of all of the time they are away. We could not offer refunds because the suppliers would not offer refunds – the changes and these decisions regarding cancellation are out of our control. We very much regret that you attribute these issues to Globalhoppers – we always do our best to minimise inconvenience to customers if it is possible to do so and if you require further support or clarification on any of the alterations that have been made to your arrangements please do not hesitate to email us.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 13/04/2016 by EDDIISCUTE (1 review written)

Went to Fuerta Ventura in November with family to treat mum who had not been well, Global Hoppers recommended a hotel Costa Tropical booked the holiday for us, it was nothing like what we had hoped for - building work, rundown hotel, leak in bathroom, dirt falling from overhead vent, balcony doors that did not lock - just a few problems we incurred all of which we reported to reception, mum did not like to complain and wanted to make the best of the situation so we stayed and wrote to Global… Read Full Review

By Ghcustomeservice

Written on: 20/04/2016

We are sorry that your accommodation did not live up to your expectations. However, you would have been advised before your reservations were confirmed that we are not the service providers. We base our recommendations on the information that those providers give us and we pass them on in good faith. If customers then have problems we have to go back to the providers to report them and get their response. It is impossible for us to comment on issues about which we have no knowledge but we ensure suppliers reply and we pass on any refunds they authorise. We are members of ABTA but accommodation providers have no obligation to be ABTA members and customers who book through us are covered by our own ABTA number if any of their suppliers cease trading before or during their time away. If you require any further clarification on any of these issues please email us and meanwhile we would like to say again how sorry we are that you had cause to complain on this occasion.

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★☆☆☆☆

“Disrespectful ”

Written on: 10/04/2016 by Thaliaz140 (1 review written)

Tried booking a holiday with yourselves and I got nothing but disrespect from your phone operators, asking personal questions, age and personal questions. Doubting pervious holiday experiences which has nothing to do with the company as it was not booked with themselves. Disgusted in how I was spoken to and refused to be put through to a manager. Then was asked why there was problem and why I wanted to speak to a manger. I would not feel safe booking with this company as is it did not seem… Read Full Review

By Ghcustomeservice

Written on: 20/04/2016

We are very sorry that the sales agent to whom you spoke did not conduct himself or herself correctly. We can assure you we train all our staff very carefully and we are wholly legitimate and try to be completely professional. Of course we need to know certain information about customers in order to complete the booking process so the questions you describe do not appear to be inappropriate . However, if you feel they were posed in a discourteous or disrespectful manner please email us with the name of the sales agent concerned so that we can ensure they are given additional training to make certain we receive no similar complaints to your own on any future occasion.

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★☆☆☆☆

“Avoid Big Time”

Written on: 01/04/2016 by 291Benson (1 review written)

Booked a holiday with them, all seemed fine alarm bells started ringing when on phone when they wanted to put a large admin charge per person onto cost. Eventually booked but was a bit surprised at the price for our chosen hotel, asked the handler about five or six times to read back the booking as I was not convinced he had booked me into my chosen hotel. When I received confirmation lo and behold we had been booked into a completely different hotel which reading reveiws was not great.After… Read Full Review

By Ghcustomeservice

Written on: 20/04/2016

We are very sorry that your hotel was booked wrongly. Without knowing your identity it is difficult to comment in detail but we are sure that this would have been a misunderstanding on the part of the sales agent and there would have been no intent to mislead. It is rare for them to make errors but sometimes they occur and all we can do under those circumstances is apologise and refund or re-book. If you need any further information or clarification on what happened please email us and we apologise again for the mistake.

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★☆☆☆☆

“totally mislead”

Written on: 31/03/2016 by Sara_M_92 (1 review written)

I've literally just booked a holiday five minutes ago and feel so annoyed already. First guy I spoke to informed me of a £2 booking fee which his manager would then confirm. I spoke to his manager and he started saying "£30 booking fee, £18 EACH admin fee, £30 service fee" so the holiday went from a total of 899 to near enough 1000. I stated how annoyed I was with this so he waived the 30 service charge but explained if I would want to cancel there would be a cancellation fee. So now left… Read Full Review

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★☆☆☆☆

“Feeling that I was taken advantage ”

Written on: 31/03/2016 by S.d.ball (1 review written)

I phoned global hoppers yesterday to book a holiday for me and my son for a week in Tenerife ,my son had phoned earlier and told me to speak to this person so I did what is upsetting is I have never had to do.this myself before so he went through everything and charged me £658 and had to pay £300 deposit this was supposed to be the cheapest with direct flights , my son came home and asked how I got on he told me should have been £449 so they charged me 200 more . A friend phoned to enquirer… Read Full Review

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★☆☆☆☆

“I am very disgusted in your company. We had booked and...”

Written on: 25/03/2016

I am very disgusted in your company. We had booked and payed for a holiday to Barcelona, which was cancelled, due to the air strikes in France. We did not receive any correspondence in relation to this from you. Which meant we were stranded at Birmingham airport for several hours, after finding out our flights had been cancelled by other passengers. When my partner and I contacted you whilst still at the airport, you reassured us that you would get us on another flight to fly around France… Read Full Review

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★☆☆☆☆

“What a take on”

Written on: 24/03/2016 by DaneMaloney (1 review written)

DO NOT USE GLOBALHOPPERS. BOOKAD A SUITCASE ON AFTER I HAD BOOKED A HOLIDAY AND WAS TOLD IT WOULD COST £35 + £3 ADMIN,WHEN I CHECKED WITH MY BANK THEY TOOK £73 I RANG THEM BACK TO FIND OUT WHY THEY SAID THEY EXPLAINED THAT IT WAS £35 EACH WAY. THEY PLAYED BACK THE RECORDING AND SAID I UNDERSTOOD, BUT THE GIRL HAD A HEAVY INDIAN ACCENT. SO WATCH OUT. AS THEY SAID THEY COULD NOT CANCEL THE SUITCASE OR REFUND MY MONEY. NEVER AGAIN… Read Full Review

Bennett2006's Comment

Written on: 30/03/2016

How do I cheakin

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★☆☆☆☆

“Ruined my 50th”

Written on: 29/02/2016 by T.Davis (1 review written)

This is a discusting excuse for a holiday company, they cancelled our hotel by email hours before we got there. My daughter put this holiday for my 50th birthday as i had recently lost my mum , step dad and sister, she informed this company when booking it was to be special fir me . To cut a very long story short we were put in a discusting hotel miles away from original hotel , and we had to pay the 70 euro ourselves. We are not well off and didnt have much money but we had booked great hotel… Read Full Review

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★☆☆☆☆

“Appears disorganised!”

Written on: 25/02/2016 by Isabellav59 (1 review written)

I nearly booked with this Company as I thought we could spend the extra money on trips out. Was given a quote which was much dearer than advertised on line. However wanting to book this particular holiday went ahead and supplied card details to make a deposit. Was kept holding on the phone on a number of occasions and told that they had a better deal for me with direct flights, but was dearer than originally quoted; kept on hold again before supplying further details and started to read your… Read Full Review

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★☆☆☆☆

“Money takers!!!!!!!”

Written on: 19/02/2016 by Regan404 (1 review written)

DON'T USE!!!!! Took money out of the account and called 5 min later stating that holiday is not avalable.I was promised that someone from their finance team will call me back-never happened.Call them 8 times.Every single time they lied and didnt want to give any details regarding a payment which supposed to be done.They refused to give manager or director name.Basicly ignored-no reference numbers-nothing.After saying that I will report them as a fraud magic happend and money was tranfered to my… Read Full Review

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★☆☆☆☆

“Money takers”

Written on: 04/02/2016 by England338 (1 review written)

After having the most appalling service, non understanding when people phone and emails not been answered in a grammatically correct way, do not book through this company. There is nobody to contact if you have an accident as I did and not follow up. They should not be trading. I can truthfully say there was only one thing I liked about my holiday, the sunshine and GlobalHoppers are not responsible for that. The hotel Rosamar does not warrant 3 stars, the food was barely warm, entertainment was… Read Full Review

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★☆☆☆☆

“NEVER BOOK THIS”

Written on: 30/01/2016 by Lucy414 (1 review written)

We called this company about booking a holiday and they didn't say that if we cancel we have to pay 365 pounds this is absolutely unbelievable, they booked 1 room for 6 people. I would not recommended this company EVER! The man was hardly understandable, he was accusing us for not listening, very rude, acted in a childish way, he wasn't calm, waited for 2 hours to finish the call. From 1989 pounds all inclusive the price went to 2286 pounds which he didn't mention that the total would be that… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 21/01/2016 by AidenBallard270 (1 review written)

I booked a holiday through them. When we arrived we told we would have a 4 hour wait for our transfer at the airport. We arrived at 1am and had 2 children with us. The prices quoted also suddenly increased by £200 and as they had our credit card details we could not cancel they said. Our return bus to the airport to go home did NOT turn up at the hotel. When we called to ask why they decided they would change the hotel we were getting picked up at without warning. Fortunately for us we had… Read Full Review

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★☆☆☆☆

“booking through global hoppers”

Written on: 20/01/2016

I went online through holiday discount centre to book a holiday for myself and my 2 children. I was refried to Global Hoppers through the site. I spent over 30 mins on the telephone sorting out the details. The total price agreed was £1129. When i was transferred to the payment section they took my card details and then told me the price was not £1129 but £1281. This company are dishonest in my opinion and are also using a call centre in a foreign country (dont know which). I WILL NEVER… Read Full Review

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★☆☆☆☆

“Agressive Sales Tactics.”

Written on: 19/01/2016 by piClark138 (1 review written)

I called to enquire about a holiday on their website priced at £99 knowing that obviously it didn't include baggage or transfers. All I needed to know was how much I'd need to pay in addition to the £99 to get these. The man just tried to get a deposit from me without getting to know me. Very aggressive sales tactics. Put me off so I didn't book with them or give them a deposit, and had a look on here to see that I made the right choice… Read Full Review

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★☆☆☆☆

“disgrace”

Written on: 06/01/2016 by bigman2u (1 review written)

Wow were to begin. But if you value your sanity or your health then walk away from this agent ASAP, sold me a 4 star holiday in hurguda , what I got was a dog with fleas. You have been warned ! … Read Full Review

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★☆☆☆☆

“Need reporting to ombudsman”

Written on: 02/01/2016

I will be complaining to the ombudsmen, abta and using every social media platform to let people know about theses sharks. Awful company and overpriced holidays. I work hard for my money and these hits did not give me a free holiday. Poor admin staff also. Absolutely fuming that I've been ripped off. Ignored emails requesting my boarding passes fur return journey and had to pay at airport but you hung yourself by sending an email stating that my boarding passes would be emailed to me. DON'T… Read Full Review

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★☆☆☆☆

“DO NOT TRUST OR BOOK WITH THIS COMPANY ”

Written on: 10/12/2015 by blue1 (1 review written)

This has to be the worst lying company I've ever ever booked with please do not trust these people read the reviews first I as to be put in a hotel with level ground and explained my husband can't climb hills because his illness and was told we would be on flat surface and all we had to do was walk out the door to the beach and have a beautiful sea view we you can imagine the shock on our faces when we were took to the top of a hill an gave a room a the top got into the room to find we had to… Read Full Review

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