written by Hmgreig on 28/07/2020
This company have a cheek calling themselves travel agents. I have had nothing but incompetence from any of the agents I have eventually manage to track down. They dont reply to emails, phone calls letters except to occasionally robbing you off with a selection of excuses This has been going on since March. Due to Covid our holiday was cancelled and I requested a full refund as was my right but so far, 5 full months later I am still waiting. I realise and appreciate that the situation was not their fault but their customer service needs serious attention.
written by kerryannlancaster on 21/01/2020
Only given a one star because the option wasn’t there to give zero! This company did not book on our baggage on to our holiday and on arrival at the airport we had to pay a further £400. The airliner said this was a common issue with travel agents and gave us a receipt to obtain a refund after our holiday. Turns out nobody at global hoppers wanted to acknowledge the issue and after 20 days we were issued just a partial refund! They refused to pay the full amount we were out of pocket. Completely unprofessional AVOID AVOID AVOID
written by dhvelpatel on 11/10/2019
Extremely bad. Was promised 7 night stay in Turkey with upgrades for room. Got to the hotel to find out they did not have our reservation. Waited 12 hours in the lobby until I could get through to this rubbish team (including time difference), made several calls Had to communicate between hotel owner and this agent (communication difficulties) for hours before I could check in. Was now booked in for 6 nights as I lost the first night, and charged for 7. Complained over phone and email for compensation, got limited response. Waited over 30 days with no resolution. Avoid yourself the hassle. Do not book with Global Hoppers ever. Unprofessional and Unreliable.
written by Morrison297 on 08/07/2019
Worst customer service company I have ever booked a holiday with. I had to cancel 2 people off our original booking but due to certain circumstances the 2 people could travel again. My original holiday for 6 passengers cost €3300 but in the end for one extra passenger, totalling 7 passengers ended up costing me €5040 and now one week prior to travelling, the company has informed me that I now only have 5 flights secured as the 2 previously cancelled were never added back onto the booking. I now have one week until my family holiday and accommodation secured but NO flights for 2 of my children even though its cost me over €5000 for a one week holiday to Spain!! Absolutely no respect whatsoever for their customers and put all the blame on me. And now apparently there is no refund as I cant go on holiday and leave 2 of my children behind!!Totally stressed and was looking forward to my family holiday and lost all my hard earned money for nothing in return!!!
written by Mattsheikh on 13/02/2019
Went to turkey 5star it was hell don't deal with this company waste of my £3000 pound hard saved money and end up ina horrible place want help can't help send email from turkey get back in own time complaints at hotel on email by phone they got the money not bothered after care
written by dkintheuk on 07/01/2019
I had my holiday cancelled as a result of the Gatwick drone incident. I tried to get my holiday fully refunded because I could not arrange alternative flights as there were none available so the whole holiday was lost. Global Hoppers refunded the flight almost immediately, but I later found out that they only refunded because they had got their money back from Easyjet immediately as well. They refused to refund the hotel cost of over £2,000. I asked ABTA and they said that the holiday was booked as a package and that they are fully liable to refund the whole holiday amount under these circumstances. I contact them again and they have said we need time to get our money back from our supplier. That is complete rubbish, to be frank, they have to refund even if they don't get their money back and they should be insured against this sort of thing. I would never use them again, watch out because they advertise under hundreds of other names but are the same company underneath. Look them up on ABTA's website to see their parent company Broadway Travel and the massive list of trading names.
Written on: 16/01/2019
We are so sorry that your holiday had to be cancelled because of the drone incident. We appreciate this caused many people enormous inconvenience and that some, like yourself, had to forego their plans completely in the end.
Unfortunately, this was – for everyone concerned – an unprecedented situation. No-one was clear as to whether refunds would come from service providers or insurers and that was why there was a short delay before some refunds could be processed. However, once we had clarification from the relevant sources, refunds were passed on to customers immediately, and we trust your own payment has now been processed and your complaint resolved.
written by GiovannaBradshaw56 on 02/11/2018
Secured a great deal. Hotel and resort good. Everything was as expected Going to book again with this company The staff are helpful and courteous
written by Simmonsod189 on 01/11/2018
I Worst travel agents ever. We booked 16/10/18 all in inclusive we paid then they took an extra £400 they changed hotel did not tell us when we saw what they had done to get back to the regional hotel they made us pay the extra £400 Would never book with them again,hotel was not what they said or the all inclusive wasn't. We went to Portgual mutha clube Praia de oura. We booked with global hoppers worst ones ever we have made a formal complaint. Be very careful if you book with them. First time last time
Written on: 20/11/2018
It is impossible to properly address your complaint as we do not know the booking detail nor the circumstances under which an additional charge may have been payable. However, customer satisfaction is of immense importance to us and we are therefore glad to see that you have made a formal complaint which we presume has already been submitted to our customer service team. We can assure you that the points you raise will be investigated and that you will receive a full response from our team once those investigations have been concluded.
written by kaddybarr on 23/10/2018
Me and my Husband was looking so forward to this holiday as we have,nt had one for 2 years because i have been really poorly ,so we booked an holiday to FERENIKI RESORT in Greece never been to GREECE before AI holiday great but no it was,nt because the hotel did,nt have a restaurant or a bar we had to walk 5 mins to our restaurant and bar and not just our hotel there was 3 hotels shareing this restaurant and bar i have c.o.p.d so i can,t walk far first morning went for breakfast carrots mix,veg,jelly Blancmange for breakfast.plates omg was dirty thats when there was some same as the cups the floor in the restaurant was wet 2 people fall down the ramp we had to walk down with our meals and the eveing meal was even worse people where sat on the floor because there was,nt any tables left so we went out for our meals after that it was like feeding time at the ZOO there must have been what 800 people sharing this restaurant if not more we came back one night and saw them queing outside in the rain because they put a man and the bottom off the ramp you walk up into the restaurant putting a rope across to stop people going up and every time someone came out he let some in but alot was staying because that was the bar as well and only one man behind the bar so you only got half of a small glass because there was that many waiting.so it cost us twice as much for this holiday,also i have never been in a hotel where the cleaners don,t make the beds she just put the sheet on the bed and we had to make it, but she was the only cleaner in our hotel then she went to the other hotels and cleaned there the night we left she was going into another room to clean and it was 20.35 thats what you call a bloody long day.this as really put me off going to Greece again i will stick to TURKEY. so please please do not book this hotel and as before you do book if the hotel as a bar and restaurant in your hotel but then again global hoppers should have told me there was,nt before i booked
Written on: 20/11/2018
We are so sorry that you were disappointed with your hotel. However, Globalhoppers act merely as an agent for service providers – we do not have direct contact with hotels and we play no part in their day-to-day operations. We give customers the descriptions of properties that have been submitted to us – and which are readily available on-line for customers to check independently. We don’t write those descriptions but, like all agents, we make bookings for customers in good faith on the understanding that accommodation as described will be supplied. However, in case problems arise, we give all customers a voucher with our number on it and the number of their service provider so they can always get help if they need it. If you had called us or your service provider from the hotel, your service provider would have ensured that any concerns you had were dealt with locally – or they may even have moved you to a different property if that was a viable option. It is impossible to take action when your holiday has already ended but if you do have any complaints that you would still like answered please contact us via the above link so we can pass them to your service provider to address.
written by WHUNTER123 on 10/10/2018
Holiday booked and taken in September this year did not get hotel we booked sent to other hotel at 2 30 am 2 disabled passengers had to walk 200 yards to another hotel another couple had to walk 400yards to another hotel we paid for the playamar hotel got bona vista meals were disgusting and had to go from hotel to hotel for meals no swimming pool in our hotel made complaint still waiting and there is more
Written on: 16/10/2018
We are so sorry to hear that you appear to have been moved when you arrived at your hotel. However, we play no part in operations overseas, so this change would not have been actioned by Globalhoppers. Please contact us via the above link if you have not already done so in order that we can investigate your complaint. We will then ensure that it is fully addressed .
Written on: 16/10/2018
Been in touch still waiting it's been 28days today
Written on: 19/10/2018
Still waiting response from your company 28days gone past nothing adressed
Written on: 19/10/2018
Complaint logged 17 September still waiting for your reply complaint the 227407 31days and counting
written by leeleelangford on 12/09/2018
***Warning to everyone*** Please Please read and Share This! Please DO NOT book through this company!!! (Global Hoppers) We booked with them and the hotel we went to was a Disgrace!… Food was Awful, really awful, Staff have not got a clue what you are saying, barely speak to you, lucky if you come across an English person, maids visited our room 4 times at the most in 2 weeks, loose light fittings,Broken windows,lifted the sheets up and nearly threw up, shower, well, i nearly smashed the bathroom up it wound me up that much!! Pool, more like a paddling pool, no slide as described! Please i beg you, STAY AWAY!! .. Now back to hideous Global hoppers, We needed to get out of there, i spent 4 days ringing these idiots and racked up a £168 phone bill, The Good old advisor on the other end of the phone!! after 4 days (By then i was on a massive downer) offered us another accommodation, but wanted an extra £678, well we needed out so i said ok, sent them the cash and he said you can leave tomorrow, Relief was not the word, later that day i gets another phone call, sorry its booked up, well i flipped! After breaking down i said just send me the money back and ***!! We did manage to enjoy the last 9 days of our holiday by just staying away from this dump and eating out (Even though we did go all inclusive) It was the beach and a big thank you to VIKING STAR RESTAURANT CAFE&BAR and the fantastic and lovely staff there! It was a nightmare with a happy ending, but believe me when i say i went through hell first to get there! Please share this everywhere possible so nobody else has to through the same hell, it was suppose to be a holiday from the very beginning!
Written on: 01/10/2018
We are very sorry indeed that you had such a negative experience during your holiday. However, you would have been advised before your booking was accepted that we are not ourselves service providers. As agents, we play no part in hotel operations overseas and that is why we give you an accommodation voucher so you can call us/your service provider for assistance if you have problems when you are away. It is impossible for us to be specific on the points you raise, as we have no details of your booking, but if you were offered another hotel this would have been based on the availability and room rates showing on a supplier’s website at the time you enquired. If the supplier no longer had availability at the point of confirmation all we could do would be to explain this and refund any payment immediately. As we have said, we cannot be more specific without further information, but since you clearly remain dissatisfied please contact us via the above link so we can approach your service providers regarding the hotel you booked – they will investigate your claims and respond accordingly.
Written on: 02/10/2018
Well i would but i cannot find any email to make correspondence with you and i certainly have no intentions in ringing you after the £168 phone bill i have ended up with after all the phone calls i made to yourselves whilst i was on what was suppose to be an holiday
Written on: 19/10/2018
Like I said my complaint has been ongoing with your company and only had this response which is not good enough you said you would be in touch but you have not we are being treated like Buffon's no pickup to airport had to pay 90 to get home I want my money back all of it I will go to court if no satisfaction
Written on: 19/10/2018
Well I'm still waiting a response after 31days they will just act ignorant
Written on: 19/10/2018
This company needs shutting down! they are an utter joke! excuse after excuse after excuse having no regulars to all the upset they have caused! simply taking no responsibility at all!!! But I will continue to spread the word until my dying day!!
Written on: 19/10/2018
I have contacted you got no reply
Written on: 19/10/2018
Snap just came back from holiday same
written by gillianlamarra on 11/09/2018
The hotel they suggested is a disgrace. Staff rude. All inclusive is a small plastic cup you have to keeping taking back. Long queues for food in the morning and night. Room insanely basic, no plug for the bath and the shower has no stand so you have to hold it about your head. Bar area badly leaking water. Never again
Written on: 01/10/2018
We are so sorry the hotel did not live up to your expectations. However, as we would have advised you before your bookings were accepted, we are not service providers and we play no part in hotel operations overseas. You would have received from us an accommodation voucher that gave you numbers to ring if you had any problems so these could be resolved whilst you were away. We hope you reported all these issues and got appropriate help, but if you have returned home and remain disappointed please contact us via the link above and we will be happy to contact your hotel provider so they can investigate and respond to your complaints.
Written on: 01/10/2018
I did, they were rude and took no responsibility
I complaint about you to because you gave me directions to find the shuttle transfer which were wrong. The shuttle name did not match up to what you said. And the rep wasn’t located where you said.
I was a single female walking about Spain on her own.
written by Hadley215 on 01/09/2018
CALLED SEVERAL TIMES TO GET PRICE OF HOLIDAY EVERYTIME PRICE WAS COMPLETELY DIFFERENT TO THE WEB SITE . EVENTUALLY ACCEPTED AN INCREASE OF £50 EACH FOR ALL 4 OF US. SPENT HOUR N HALF ON PHONE GOING OVER SAME INFORMATION PAID IN FULL ANOTHER CHECK BEFORE COMPLETEING AND WANTED TO ADD ANOTHER £9 EACH FOR ADMINISTRATION !!!!!!!!!!!!!!!!!! WHAT ADMINISTRATION ITS ON LINE THATS THE WHOLE IDEA!!!! ARGUED AS WAS NEVER INFORMED AT ANY POINT ABOUT THIS FEE AND THEY EVENTUALLY AGREED TO WAVER THE COST AND GIVE US SEA VIEW. SORTED YOU WOULD THINK. 15 MINS LATER I GET A PHONE CALL TO SAY HOTEL FULLY BOOKED AND CAN THEY REFUND US !!!!!! I CANT DESCRIBE IN WORDS POLITE ENOUGH HOW I FELT !!!! AND TO TOP IT ALL THE REFUND WILL TAKE 2/3 DAYS TO GET TO ME. THATS OK GLOBALHOPPERS YOU SIT ON MY £1500 OR SO FOR A FEW DAYS WHILST I SPEND THE SAME AMOUNT AGAIN WITH SOMEONE ELSE. UTTERLY DISGUSTED WITH THE WHOLE THING.
Written on: 06/09/2018
THE EXACT SAME THING HAPPENED TO ME MY HOLIDAY WAS £1500 ON THE WEBSITE THEN THEY CHARGED ME £79 EXTRA PER PERSON FOR 4 OF US. THEN TO TOP IT OFF WHEN WE LANDED AT AIRPORT AT 2AM AFTER A 4 HOUR DELAY OUR TRANSFERS DID NOT TURN UP AND I HAD TO PAY €120 FOR A TAXI TO THE HOTEL. AND TO TOP IT OFF THE EXTRAS THEY CHARGED ME FOR TWIN ROOM AND POOL AND SEA VIEW I ENDED UP HAVING THE VIEW TO BACK ROAD, ALSO WHEN I RETURNED FROM MY HOLLIDAY I WMAILED GLOBAL HOPPERS WITH PICTURES OF ROOM AND THE BACK STREET THAT OUR ROOM LOOKED OUT TO AND ALSO A PICTURE OF TAXI RECIPT. I RECIEVED A EMAIL OFF THEM SAYING AFTER THE INVESTIGATION WE CAN NOT OFFER YOU A REFUND AT THIS TIME, I HAVE NEVER HEARD SO MUCH RUBISH IN MY LIFE WHAT A JOKE!!! I ADVISE EVERYONE IF YOU ARE GOING TO GO ON HOLIDAY DO NOT BOOK THROUGH GLOBAL HOPPERS WHAT A HORIBLE AND ROBBING COMPANY THEY ARE!!! I HAVE NEVER FELT THIS MAD EVER!!!
Written on: 02/10/2018
I get exactly where you are coming from,
***Warning to everyone*** Please Please read and Share This!
Please DO NOT book through this company!!! (Global Hoppers)
We booked with them and the hotel we went to was a Disgrace!… Food was Awful, really awful, Staff have not got a clue what you are saying, barely speak to you, lucky if you come across an English person, maids visited our room 4 times at the most in 2 weeks, loose light fittings,Broken windows,lifted the sheets up and nearly threw up, shower, well, i nearly smashed the bathroom up it wound me up that much!! Pool, more like a paddling pool, no slide as described! Please i beg you, STAY AWAY!! .. Now back to hideous Global hoppers, We needed to get out of there, i spent 4 days ringing these idiots and racked up a £168 phone bill, The Good old advisor on the other end of the phone!! after 4 days (By then i was on a massive downer) offered us another accommodation, but wanted an extra £678, well we needed out so i said ok, sent them the cash and he said you can leave tomorrow, Relief was not the word, later that day i gets another phone call, sorry its booked up, well i flipped! After breaking down i said just send me the money back and ***!! We did manage to enjoy the last 9 days of our holiday by just staying away from this dump and eating out (Even though we did go all inclusive) It was the beach and a big thank you to VIKING STAR RESTAURANT CAFE&BAR and the fantastic and lovely staff there! It was a nightmare with a happy ending, but believe me when i say i went through hell first to get there!
Please share this everywhere possible so nobody else has to through the same hell, it was suppose to be a holiday from the very beginning!
Written on: 21/10/2018
I'm plastering the web to warn everybody about this company take a holiday with them at your own risk you have been warned
Written on: 02/10/2018
I totally get you Hadley215
They gave us a holiday from hell!!
***Warning to everyone*** Please Please read and Share This!
Please DO NOT book through this company!!! (Global Hoppers)
We booked with them and the hotel we went to was a Disgrace!… Food was Awful, really awful, Staff have not got a clue what you are saying, barely speak to you, lucky if you come across an English person, maids visited our room 4 times at the most in 2 weeks, loose light fittings,Broken windows,lifted the sheets up and nearly threw up, shower, well, i nearly smashed the bathroom up it wound me up that much!! Pool, more like a paddling pool, no slide as described! Please i beg you, STAY AWAY!! .. Now back to hideous Global hoppers, We needed to get out of there, i spent 4 days ringing these idiots and racked up a £168 phone bill, The Good old advisor on the other end of the phone!! after 4 days (By then i was on a massive downer) offered us another accommodation, but wanted an extra £678, well we needed out so i said ok, sent them the cash and he said you can leave tomorrow, Relief was not the word, later that day i gets another phone call, sorry its booked up, well i flipped! After breaking down i said just send me the money back and ***!! We did manage to enjoy the last 9 days of our holiday by just staying away from this dump and eating out (Even though we did go all inclusive) It was the beach and a big thank you to VIKING STAR RESTAURANT CAFE&BAR and the fantastic and lovely staff there! It was a nightmare with a happy ending, but believe me when i say i went through hell first to get there!
Please share this everywhere possible so nobody else has to through the same hell, it was suppose to be a holiday from the very beginning!
Written on: 13/05/2019
why did you not check out the hotel yourself before u booked. trip adviser reviews every time for me its the best way
Written on: 01/10/2018
We are so sorry that your hotel was unavailable. As our agent would have explained before any transactions went through, Globalhoppers are not service providers. We act only as agents for the providers of the services that make up your holiday and sometimes – very rarely - vacancies which are showing when we accept payment may no longer be available when we confirm the booking with the service provider. Under those circumstances, all we can do is advise the customer immediately and give them a full refund so they can make alternative bookings elsewhere. The refund would have been processed our end straight away but the transaction may take up to three days to show up on your statement. As we have said, this does not happen often, but we apologise once more for any inconvenience or disappointment caused on this occasion.
written by Cazg21 on 30/08/2018
We (myself, son and granddaughter) are due to go on holiday in 10 days (Zante, all inclusive) So far Globalhoppers have been absolutely brilliant. I cannot fault them in any way. I shall leave a review after the holiday but am very excited that it is going to be exactly what we hope for. Thank you, so far
Written on: 01/10/2018
Thank you for taking the time and trouble to post this review. We hope that your holiday was wonderful and we look forward to being of service to you and your family again very soon.
Written on: 21/10/2018
Let people know when you're back
Written on: 19/10/2018
You don't know how lucky you are
written by mqMcCormack441 on 16/08/2018
I phoned Global Hoppers yesterday about a holiday package to Turbo Club aparthotel, Maspalomas, Gran Canaria in September. The agent was rude, vaguely giving details about package. He was intimidatingly pushy, wanting to get me book the holiday with him. Took several minutes and multiple asking till he revealed the price "only for me" being £999 for the 2 of us. I checked the same holiday package on TUI's website, £470 all inclusive, so £940 in total, with transfer included. After Global Hopper's agent revealed the price he was insisting for me to confirm booking. When I politely refused the offer he asked me what was the reason behind my decision? Told him that I was going to check the price with other agencies too (which I had already done but didn't want to be rude and reveal my real reasons). At this point his tone of voice changed, becoming really intimidating, annoyed and almost arrogant, with an attitude "how dare you not booking with me?" then he simply hung up the phone, without even saying the bare minimum Good Bye. Lacked any customer service skill and simple social manners. Even if they had any bargain offers I can assure you I will definitely avoid them in future. If that's how I got treated as a potential customer what will happen if I ever had any requests or complaints about holidays??? Shame and disgrace
Written on: 29/08/2018
Thank you for bringing this matter to our attention. Our agents are trained to provided knowledgeable support and advice to customers and to treat them with courtesy at all times. We are sorry you did not ask to speak to a Manager straight away if you were dissatisfied so the agent could be identified and the call checked as your experience is not in any way representative of the service we usually offer. We apologise, but – despite your present reservations - we hope you won’t be deterred from trying us again. We have access to some great deals and we hope that next time your call and subsequent exchange will have a much happier and more positive outcome.
Written on: 19/10/2018
Same old same old
Written on: 19/10/2018
I'll keep on posting to stop people from booking holiday with this company till they sort my complaint ot
Written on: 19/10/2018
Well done hope you never book again with them
written by 270Dunn on 31/07/2018
I am writing to complain about the customer service skills of your agents. I called to check the price of the holiday and the advertised price increase by a lot of money when I’d already given my card details and not had chance to confirm details with my friend. I called up to change the booking to a week because my nan was poorly and end of life. They had no compassion and lacked empathy and Were not interested in helping explore different avenues regarding changing the holiday whether it was reducing it to a week or changing the date it seemed like it was too much hassle. Yet the advertised price on the website was a 1/3 of what they was expecting to pay. They advised that reducing the holiday to the week would only reduce the holiday cos by £148 for four passengers. Which that would give the royal of 1900 and the price advertised on the website at the current time was much less than hey had quoted! And the hotels being advertised on the website enquiries where made and they said wasn’t possible to change to that even tho was still available. My experience of the agents are poor and none of them want to help you and feel like they couldn’t be bothered!
Written on: 29/08/2018
We are very sorry indeed that you felt our agents were unsympathetic. It is difficult to give you a specific response as we have no details relating to your booking, but it is important to clarify that we are agents and not service providers and we therefore have no control over suppliers’ cancellation and amendment policies. We tell all customers before any bookings are processed that if they subsequently cancel or amend they will be charged. That can be up to 100% of the original invoiced cost. If you changed a holiday duration, that would mean new flights would need to be booked (low cost flights are non-refundable) which would negate almost wholly any gain you would make from the hotel amendment – and the charges from the hotel might also be high if you were amending close to the date of departure. As we have said, it’s impossible to be specific without more information, but if you remain dissatisfied please feel free to contact us via the above link, so we can look into your complaint and address your concerns in more detail.
Written on: 21/10/2018
There always sorry but do nothing it's not us it's them
Written on: 19/10/2018
No customer service
written by Booderel on 22/07/2018
My family and I have just returned from a holiday in Costa Brava,which we enjoyed very much.All aspects of the holiday from flights,transfers to the actual hotel were well organised and communication very good from Global Hoppers,I would have no doubts in recommending this company and I will be using this services again.
Written on: 31/07/2018
Thank you for taking the time and trouble to post this review. We are delighted you enjoyed your holiday and we look forward to being of service to you and your family again very soon.
Written on: 21/10/2018
1in a million
written by O'Neal1973 on 20/07/2018
My flight has been cancelled and this company would not help in any way to rearrange my flight Home . My hotel was not a 4star as stated and wanted Me to pay and extra £650 to move to another hotel I’m costa Brava. Would not recommend to anyone to use. I have had to call Ryanair many Times to try re arrange flights home as this company would not.
Written on: 31/07/2018
In the absence of any booking detail, we can only stress that we are agents and not flight or accommodation providers. As agents, we accept payment on behalf of your service providers but it they who undertake to supply flights and hotels. If your flight was cancelled it is therefore your airline that would be responsible for arranging alternatives – we could not do this on their behalf.
With regard to hotels, the star ratings are those we are given by your service provider. And if - after your booking was confirmed - you wanted to move to a different property, your service provider would determine the cancellation/amendment charges that then apply.
We trust this makes our position clearer but if you have any remaining concerns please contact us via the above link and we will be happy to address them.
written by brianhc23 on 08/06/2018
The following email was sent to globalhoppers on 28 May. Further to my conversation with your agent today, I am emailing to complain about the fact that I have been charged for a service that did not exist. On the 7th May I booked a holiday with your company at the Blue Sea Hotel Argyrades Beach, Corfu, your ref... At the time of booking your agent stated that the room we had booked was a corner room and of standard quality and if we upgraded on arrival we would be charged £200.00 each, ie £400, but if we upgraded then we would get a superior room with the choice of either a sea view or a pool view for only £49.00 each ie £98.00 so we opted to pay and asked for a sea view. On arrival at the hotel we found that there are no "Superior" rooms and none of the rooms face the sea. Only 1 room faces the pool and that had been booked since last year. The room we had faced an unsightly ramshackle bungalow which had a chicken coop in the yard. As you can clearly see from the attached photo of you own Accommodation Voucher, it clearly states Double bed with sea view as a request. We paid £98.00 for this as an extra, not a "REQUEST" and as such expect a refund for services not provided. Yours, No reply has been received so I tried to email again today, but it keeps bouncing back to me. Either the email adress has been ditched or I am being Blocked. Very poor customer service / support
Written on: 22/06/2018
Firstly, we can confirm that our email address is unchanged so we hope that by now you have successfully contacted our customer service team. We are very sorry that your room was not as expected but would clarify that we are not accommodation providers. We are only agents for the companies with whom reservations are made and it is they who supply hotel descriptions and any offers which may be available at the properties concerned. As part of your documentation, you would have been given an accommodation voucher with your supplier’s number on it and an instruction to call them if any problems arose. We hope you did so, but if you have any further complaints that remain unanswered please contact us via the above link so we can take your concerns up with your service provider.
written by Ava454 on 04/06/2018
Booking started off easy with Globbal hoppers. We had our emails confirmed and all set to go. However the closer we get to the holiday the more complicated things get. Global shoppers check in for you, this is unecessary but did not think much into it till now. 3 days before we depart and no boarding passes, after a few pressing urgent emails they have been sent over but the seats do not sit me and my partner together. We called global hoppers and they said that we can pay £72 to book our seats together there and back as THERE ARE SEATS TOGETHER AVAILABLE ON THE FLIGHT. This has made me very annoyed. It looks like global hoppers insist on checking you in to your flight, this means that they can book your seats seperately and then they make a financial gain from you. I know companies need to make their money but they purposefully prevent you from checking in yourselves to your flight company by not giving you the information, therefore forcing your hand. What a shame, I had high hopes for the company and my service was good up until now, now I feel cheated and wish I had booked with others.
Written on: 22/06/2018
We would stress that we are not ourselves flight providers and therefore all we can do is comply with our customers’ airlines’ pre-departure procedures. We check in for customers whenever possible so that the process is completed successfully and in order to avoid the harsh penalties that apply if passengers arrive at the airport without boarding passes. Unfortunately, on-line check-in can often only be completed a few days before departure unless one pays a supplement, and many airlines also charge extra for seating passengers together. Much has been made of this in the press but it is something that comes from the airline – it is not a charge imposed by Globalhoppers. We trust this addresses the points you raise – it is impossible to be more specific as we have insufficient detail but if you have any other queries please contact us via the above link and we will be happy to answer them.
Written on: 19/10/2018
That's what they do get you on the hook and add money on
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Ghcustomeservice's Response to Mattsheikh's Review
Written on: 22/02/2019
We are very sorry you were disappointed with your holiday but we do indeed care a great deal about our customers and we very much regret that you presently believe otherwise. We are not ourselves service providers – our sales team would have explained before you made your booking that we act only as agents and play no part in the actual provision of flights or hotels. However, if you were unhappy at your hotel, you would have had a voucher with numbers to call in the event that you required assistance. We hope you requested help but if you remain dissatisfied we will be happy to take up your concerns with the service provider. I’m sure you’ll understand it’s impossible to be more specific without further details so please contact us via the above link and we will make sure your complaints are investigated and answered.