Rip off

Ghcustomeservice's Response to PrincessBigMay's Review

Written on: 18/09/2017

We are genuinely sorry to read your complaint but without more information it is impossible to address the points you raise in detail. However, we can say that your administration charges would have been clarified before your booking was accepted and your payment processed. It is the fee we apply for sourcing the travel arrangements and making the reservations on your behalf but it is for you to decide if you wish to continue on that basis. As far as transfers are concerned, there are a number of reasons why the fare may have increased – you may originally have been quoted one way only, for example, or the hotel allocated to you may have been further away from the airport than anticipated. We can only hypothesise but if you thought you could get the transfers cheaper elsewhere it was your prerogative to do so. Finally, with regard to your all-inclusive accommodation, the dates of your hotel booking would have been clarified on the phone and on your documentation. You may have had seven days away but only six nights in the hotel if your flight timings were such that an additional day’s accommodation was not needed – again, we can only hypothesise but we must stress again that the dates would have been specified at all times, both during the booking process and on your paperwork. If you want your complaint answered in more detail please contact us via the link on this page but otherwise we can only apologise once more if you were dissatisfied with the service we provided.