Worst Holiday i have been on , not one thing went right!

I have been more than disappointed and that the holiday which has been booked by yourself (Global Hoppers) has been more of a draining experience than a trip that has wasted not only lots of hard earnt money but precious time. Having to do a lot of administration yourself seeing if everything has been booked adding advanced passenger information and checking in and making sure the transfers had been sorted, I thought I was highly organised (as usual) after being a Barceló Member and have had the pleasure of going to many of their hotels/resorts on a yearly basics , I never worry about everything as their always up to a good standard , I had a read a few reviews online before I left , and was suspicious about the different rooms in two separate building so after a number of emails and phone calls to Luis , he confirmed that we were in the main hotel in on the first floor in a nice room which was perfect.
Getting on a flight with Monarch they had the smallest legroom I have ever seen on any budget airline and the food was terrible. After having a long day as we had to leave early as you could only get us in to Gatwick, we finally arrived in Gran Canarias looking for a sign with our name for our transfers and nothing, so we headed to A2B transfers booth which a women had no idea and told us to wait as she didn’t know when or where are transfers were which was quite frustrating. After about 30 mins a man, told us where to go we got on the coach ….. Then waiting other 1/12 hours on the coach until we even left then dropped half of the island off to their destination (Your policy states you shouldn’t be waiting for your transfers for more than 45mins).
After finally arriving at The Occidental Margaritas we were drained and tired, we arrived at reception from him to say go over to the over reception as you’re not in the main building, I told him that I have book advance and spoke to Luis a numerous of times, via email and phone to confirm we are in the main hotel, he said there is no availability. We made our way to the other building where there was a lot of construction work going on, got our key to our room and went up, when we arrived on the floor, it look like a horror movie which the flicking lights down the corridor, we swiped to get into the room and it was nothing like the pictures, not only was in really small and poor and old décor, there was an mini kitchen installed with a few hobs that look dangerous. The bedroom was small and couldn’t fit our suitcases in and two single beds (we are a couple and ruins the holiday experience) The only English channels were the news, which was a bit of disappointment because even though you on holiday it is handy watching programmes as the weather was not great while we was their – Wi-Fi was a pain as it keep disconnecting and you had to constantly reconnect and half the time you would get an error message and it wouldn’t connect at all.
First night we got their fairly late with all the trouble with checking in and transfers so we went to grab a bite to eat, they food selection was not it usual Barceló standard and nothing was hot?! And when we went to get an alcoholic drink you had to pay even though we were all inclusive and only gold bands get everything for free, so that just finished us off for the day. The next day we decided to pay £170 extra to upgrade to gold so we had lots of extra’s, but that was pointless , as we didn’t see any of these extras , we couldn’t get into the Al a carte Restaurant any of the night so ate at the buffet every night and breakfast which was a free for all and the same old food we went out a few nights just so we could get a decent meal and not have a dogey stomach from the Luke warm food which ruin most of the day , having an uncalmable belly with diarrhoea and sickness. Many guest got extras in their room such as nice toilets, and robes and bottles of cava with chocolates no effort was made our whole stay. Honestly completely pointless upgrading as we had a nausea’s so hardly drunk. Also one of the nights there was two men next door to us , having a full on fight , screaming , shouting , crying , fighting for a good hour before anyone decided to do anything , it was quite worrying.
Then it off from being ill, my face swelled up and I looked like the elephant man from allergic reaction the horrendous Luke warm food. Going home …. Transfers late picking us up no surprise there, we got pick up quite early, would of minded as we got their late and got picked up early and was meant to have 7 night but only got 6, but just wanted to get home so was more glad, after the worst holiday ever, honestly need a holiday after this one, has caused me health and stress problems. After the transfers finally picked us up we had quite a few pickups before we went to the airport, got to the airport way before our flight and found it was delayed just summed up the whole pointless trip really, we were meant to be taking off at 19:40pm but didn’t take off to past 10pm after having so much time to kill already as the transfers got us to early anyways , it has honestly been health draining experience and I could go on and on but I am not someone who complains , I was in the process of booking my September holiday with yourselves , if something is not done that I am 100% satisfied I will be taking this further and this has left me with physical and metal damage.

I will be taking this further if i dont here back from them in the next 24 hours after having a joke of an reply , saying you didnt complain to the hotel , but i did.
dont book with these