written by staceylynn on 25/04/2017
I have just returned from a 10/11 day holiday in Tenerife, I was booked into a lovely 4* hotel with Junior Suite in Puerto Santiago, the day I arrived, after realising that the location was not suitable, and not as stated, I called Global Hoppers and asked if possible to move me. They were meant to call back but after numerous chasing calls (which cost me) I eventually got through. They were able to move me the next morning.
As mentioned I was in a 4*, they moved me to a below standard, old and very dated 2* studio apartment, with an additional cost of £128 admin charges, I thought this was disgusting. The apartment was awful. I should have been moved to a like for like, or if not available a refund in the difference in cost. I had nothing offered.
I would not recommend this company nor use them ever again. If I could put a review on Trip Advisor I would but unfortuantely i'm not able to.
I have written an email to them adding photo evidence of the awful accommodation they put me in , again if I could attach I would.
I would like everyone to be aware that to me it seemed that as they had the money really it made no difference where they moved me to.
How you can you honestly expect a 2* dump would be acceptable after paying the money for a 4* lovely hotel with Junior Suite.
Anyway I hope to receive something back but if not then I will continue to review.
Just beware of this company when and if you book!
As rated by our community of reviewers
Ghcustomeservice's Response to staceylynn's Review
Written on: 09/05/2017
We must stress that we are not ourselves accommodation providers – we act only as agents for the companies with whom hotels and apartments are booked. When you travelled, we would have given you a voucher with your supplier’s number on it and an instruction to call them if you needed assistance when you were overseas. If you had a problem it would therefore have been wise to call them directly for help.
When you called us, we would have had to approach your supplier for you – we would not have had authority to move you nor would we have been able to directly book another property for you. The alternative accommodation would have been offered by your supplier and if it was unacceptable presumably you could have remained at the original hotel. It is difficult to be more specific without knowing the background to your complaint. However, if you have already written to us about this matter we will have taken it up with your supplier and they will hopefully be able to respond in more detail to the points you have raised.