Very bad

Ghcustomeservice's Comment

Written on: 20/10/2016

We are sorry you were disappointed with the hotel location but we would have offered to you the hotel in the location described in the supplier’s promotional text. We are only agents for suppliers and we rely on the information we are given. Marbella is a large resort and the part you were in may have been on the outskirts. However, if you were not where you expected to be, you could have called your suppliers when you were away to see if they could move you. The same situation would apply to the star rating – we quote the supplier’s star rating and this is not always the same as the official rating. You would have been given an accommodation voucher with your supplier’s contact details on it before you travelled and you could have rung them to discuss your worries if you felt the star rating you’d been given was inaccurate. We will be glad to take these issues up with your supplier now if you write in to us with a formal complaint but it appears that the two points you have raised were not due to errors on the part of Globalhoppers and we very much regret that you believe otherwise.