Disgusted with the lack of help to change destination

Global Hoppers - www.globalhoppers.co.uk
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Notahappycustomerpenelopeayers's review of Global Hoppers - www.globalhoppers.co.uk

“Disgusted with the lack of help to change destination”

★☆☆☆☆

written by Notahappycustomerpenelopeayers on 27/07/2016

We have booked a holiday for 9people to turkey paid insurance to change if anything was to happen, obviously we dont want to go now with young children, we have tried ringing for the last 2weeks no one will help us we have been told to keep ringing customer service witch dont answer or ring you back left several emails still no reply we are running out of time now to change are holiday. We are all deeply stressed by this experience and would never recommend or rebook through this company again they are not helpful.

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Ghcustomeservice's Response to Notahappycustomerpenelopeayers's Review

Written on: 04/08/2016

We are sorry if your emails have not yet been answered but we – like all travel agents – are under immense pressure at the present time dealing with customers who have been affected by recent company collapses, some of whom were stranded abroad and needed instant assistance. With regard to Turkey, the Foreign Office has not advised against travel (save for certain areas close to the Syrian border) so suppliers are not offering free cancellations. However, we will be pleased to give you whatever help we can, and we hope that someone has – by now – come back to you regarding your request. If not, please contact us via the above link and we will do our best to deal with your enquiry as quickly as possible.

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