Gala Hotels Reviews - www.galahotels.com

★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Don't take thefts at recommend hotel seriously”

Written on: 27/07/2017 by Cooper316 (1 review written)

Don't use...I had money stolen from hotel room safe and Gala hotel staff aren't interested and the hotel staff neither and tried to make out I was a lair!!! Disgusting treatment. What was meant to but inexpensive stay tuned out to be double due to €100 been stolen...which when on a tight budget with my 14 yr old son isn't good as has ruined our holiday because having to watch what we spend so we can eat and drink for last few days.... DO NOT RECOMMEND ANYONE USE THIS COMPLETLY!!!!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS WEBSITE”

Written on: 23/04/2017 by Lizeth416 (1 review written)

I booked a 4 star hotel in Lisbon and received the voucher and confirmation number and paid the hotel in full. The next day the company contacted me and said they have relocated me to another hotel - this hotel was a 3 star that had horrible reviews. They told me it would be the same price and when I went online to see the price is was substantially cheaper than what I had paid. I called the company which I believe is located in Cyprus - I was on hold for 30 minutes and then the phone went… Read Full Review

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★☆☆☆☆

“IMMORALS”

Written on: 22/04/2017 by SavvasChr (1 review written)

I have requested my money back for two bookings that I have made because of health issues I cancelled my trip. They replied that they will refund me within 3-6 days. It’s been now 3 months and still nothing. They do not even answer to my mails. The worst company EVER. I even complained through their website a month ago. They replied to me that their bank is still processing my request…. I am very angry about this. I will post this message every day, everywhere in the internet until they… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 06/04/2017 by GabrielleHowe (1 review written)

Hi I cannot believe this company is allowed to exist. I had to cancel my hotel booking the 11/03. It was supposed to be fully refundable. I have sent 5 emails so far and each time I get a generic response say my refund is being processed and noting has happened almost a month later. I have read the reviews on Trustpiolot and hundreds of people have had the same experience. Please don't book this company. … Read Full Review

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★☆☆☆☆

“NO REFUND 19 days after cancellation”

Written on: 29/03/2017 by AliyahMcGrath480 (1 review written)

Hello, booked through galahotels, cancelled 15 minutes later, credit card was immediately debited for 552 USD, 19 days later I am still waiting for a refund, and not being very hopeful reading the different reviews. STAY AWAY from galahotels.com… Read Full Review

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★☆☆☆☆

“Promised transfer was not made, refund request not...”

Written on: 28/03/2017 by badgala (1 review written)

I book a recent trip to Kuba and chose them because they offer a free transfer to Habana. I found the rep but he had not transfer, set me up with a very expensive Taxi and said that i would get reimbursed by the main office. so far i have send about 30 emails with out any response. … Read Full Review

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★☆☆☆☆

“I booked a Gala hotel for Havana On February 14, 2017...”

Written on: 18/03/2017 by Skyler260 (1 review written)

I booked a Gala hotel for Havana On February 14, 2017 and they immediately charged my credit card for $1300.00. I cancelled the reservations an hour later, well within my cancellation period. They acknowledged the cancellation but reminded me of the small print on their refund policy, that it can take up to 21 days for a refund. It has now been 31 days and still no refund. When I contacted them yesterday about it, they promised that someone from a "related department" would get back with me… Read Full Review

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★☆☆☆☆

“Gala Hotels from Hell”

Written on: 24/02/2017 by kamelelkomaty (1 review written)

Please, please be aware. Don't consider using Gala Hotels at all cost. They are out there to take your money. I booked a hotel in Cairo, Egypt with them from 22/3/17 for 8 days. I paid by credit card, after reading the previews I immediately decided to cancel my booking on 27 / 1 /17. I received an email confirming that my booking had been cancelled successfully, however I received no refund for my booking I emailed them requesting my money back as I cancelled my booking straight away with at… Read Full Review

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★☆☆☆☆

“4 Months waiting for Refund”

Written on: 24/02/2017 by Jerome333 (1 review written)

I am still trying to get refund for canceled booking from October 2016 till today and nothing received yet! Not sure, how this company is working if I am calling and writing emails in order to get back MY money for already 4+ months!! Isn't it ridiculous!!! So I am saying that do not trust and do not start your work with Galahotels if you do not want to waste your time and money!! … Read Full Review

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★☆☆☆☆

“Avoid galahotels - Still waiting for the refund”

Written on: 02/02/2017 by 366Marshall (1 review written)

Still waiting for the refund after cancellation I had to cancel a part of my trip to Cuba and therefore the hotels I booked via galahotel. I informed them one month in advance and received a reply that the reimbursment would take place within 21 days. I received this email early December, coming back from my trip at the beginning of January I checked my account and no refund was executed. I have sent several reminders in which I politely asked for information on the refund and its status. I… Read Full Review

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★★★★★

“SO FAR SO GOOD!...”

Written on: 31/01/2017 by denisebadger108 (1 review written)

After making a booking through GalaHotels.com last week, due to reviews on this and other sites, I was becomming increasinly anxious that I may have made a terrible mistake. I'm here to say however, that I spoke to the hotel directly this morning and my fears were put to rest. Our reservation is already there in their system, even though it's not until April. The agent assured me that everything is in order. We booked an all-inclusive at a fraction of the price offered by any of the US booking… Read Full Review

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Anise16's Response to denisebadger108's Review

Written on: 15/05/2017

So how was your trip?

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Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

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Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

Reply to this comment

Denisebadger108's Response to denisebadger108's Review

Written on: 22/05/2017

The hotel we booked with Gala was disappointing as the booking was messed up from the beginning. Somehow 2 rooms were reserved, even though we paid for one. Then we received only 1 of 5 possible rooms without a balcony. The hotel has over 200 rooms! I also requested on the reservation form that we not face the stage/loud music at night. Guess where we were? Directly in front and center of the stage. Will I use Gala Hotels again? NO.

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★☆☆☆☆

“PAYMENT TAKEN = NO ROOM & NO REFUND!! NO RESPONSE EMAILS!”

Written on: 12/01/2017 by MMBearDoll (1 review written)

Beware beware beware of gala hotels. on december 24th 2016 took payment for our hotel stay at the birmingham airport uk novotel.... within minutes they confirmed they were unable to accept the booking as no room was available. However payment was taken from my credit card without any refund given up to this point. The company are not responding to my emails. My credit card company is arranging a chargeback – no thanks to gala hotels practise!! On the same day i then managed to secure my… Read Full Review

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★☆☆☆☆

“Original Booking Unavailable/ Relocation Offer...”

Written on: 16/12/2016 by Blake2707 (1 review written)

I made my hotel booking online for a particular hotel offered for a specific date and area. Although I immediately received confirmation and printable voucher confirming my booking the next day I received a phone call from an unknown number, the person was from Gala Hotels asking me to reply to an email that had been sent to me, but gave no other information before putting the phone down. On checking my emails, Gala Hotels had sent a message to say that my original booking could not be… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 17/10/2016 by Jacobl168 (1 review written)

I booked a room in Havana, Cuba for 2 nights on the galahotels.com website and received an electronic confirmation and electronic voucher for the O'Ferrill Hotel. To accomplish this booking I had walked about a mile to find a hotel in Havana that had a business center because internet connection is very difficult to find and runs very slow in Havana. Upon arriving at the hotel I was informed that galahotels had not booked the rooms for which I had received confirmation and the electronic… Read Full Review

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★☆☆☆☆

“ZERO CUSTOMER SERVICE!!!! STAY AWAY!!!!”

Written on: 15/10/2016 by Reynoldspk431 (1 review written)

One of the worst experiences I've ever had with a company. I booked 2 rooms through GalaHotels.com (first mistake as I should gone straight to the hotel website but thought I might get a better deal). We had a really bad flood in our house and needed emergency accommodation for 1-2 nights while the insurance response team came in to dry things out. Upon confirmation of the booked hotel rooms I realised that it had been booked for the following night and we needed the rooms straight away. I… Read Full Review

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Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

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★☆☆☆☆

“booking a hotel”

Written on: 10/08/2016 by ruddick1 (1 review written)

booked and paid for a hotel with galahotels next day they e mailed me and said the hotel was fully booked/that was the 1st of august it is now the 10th of august and they still haven't give me my money back'never again will I book through them… Read Full Review

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★☆☆☆☆

“Very Bad”

Written on: 18/07/2016

After you book with them imposible to contact for any change. the Phone number given is useless. Please avoid this agent… Read Full Review

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★☆☆☆☆

“I booked a hotel in Liverpool but cancelled my...”

Written on: 09/02/2016 by 123Olson (1 review written)

I booked a hotel in Liverpool but cancelled my reservation within the right timeframe. I was informed that I will receive my refund within 21 working days however, I am yet to have it refunded and it's been 5 weeks now. I have sent countless emails and keep been told the refund has been authorised although I am yet to receive it. I cannot understand how they are still been allowed to trade in the UK if they keep doing this with no accountability. Avoid them like the plague!!… Read Full Review

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Spinstert's Comment

Written on: 11/05/2016

Hi 123Olson, Have you had any luck with getting your money back yet?
I am in the exact same position as you except in Ireland.

I am so frustrated right now and everytime I ring, I'm getting different excuses for why my money hasn't gone into my bank account.
I've been waiting since the 1st of April now for a refund.

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Simsimsim's Comment

Written on: 12/12/2016

Any luck with your refund? I'm waiting 3 week now with 0 response!

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Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

Reply to this comment
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★☆☆☆☆

“TIME AND MONEY WASTERS”

Written on: 08/02/2016 by piob90 (2 reviews written)

They took my money and cancelled my reservation after 2 days because they did not have a room for me... Refund was issued but I am still missing 22cad$. Customer service does not exist, tried to contact them multiple times. Do not get tempted by low prices. If something goes wrong you will not be even able to contact them… Read Full Review

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★☆☆☆☆

“do not go with Galahotels!”

Written on: 25/01/2016

Booked a standart room with Gala. When I rang tomy booked hotel directly ,they sad my booking was made for economy class.Than I tried to ring to Gala, but each time when I press a button to conect me with right depo, electronic voice start repeat same instruction.And again you pressing a buton, voice repeat instruction from begining.Than I have found a live chart.And one of assistance told me that economy and standart room are the same? What the trash she told me? We have stayed in this such… Read Full Review

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Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

Reply to this comment
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