Gala Hotels Reviews - www.galahotels.com

★★☆☆☆
1.6 / 5
25
12% of users recommend this
? Ask our helpful community of experts about this product or company
Gala Hotels - www.galahotels.com - Ask a question now

Media Gallery for Gala Hotels - www.galahotels.com

Gala Hotels - www.galahotels.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“I booked a Gala hotel for Havana On February 14, 2017...”

Written on: 18/03/2017 by Skyler260 (1 review written)

I booked a Gala hotel for Havana On February 14, 2017 and they immediately charged my credit card for $1300.00. I cancelled the reservations an hour later, well within my cancellation period. They acknowledged the cancellation but reminded me of the small print on their refund policy, that it can take up to 21 days for a refund. It has now been 31 days and still no refund. When I contacted them yesterday about it, they promised that someone from a "related department" would get back with me… Read Full Review

Report this review
★☆☆☆☆

“Gala Hotels from Hell”

Written on: 24/02/2017 by kamelelkomaty (1 review written)

Please, please be aware. Don't consider using Gala Hotels at all cost. They are out there to take your money. I booked a hotel in Cairo, Egypt with them from 22/3/17 for 8 days. I paid by credit card, after reading the previews I immediately decided to cancel my booking on 27 / 1 /17. I received an email confirming that my booking had been cancelled successfully, however I received no refund for my booking I emailed them requesting my money back as I cancelled my booking straight away with at… Read Full Review

Report this review
★☆☆☆☆

“4 Months waiting for Refund”

Written on: 24/02/2017 by Jerome333 (1 review written)

I am still trying to get refund for canceled booking from October 2016 till today and nothing received yet! Not sure, how this company is working if I am calling and writing emails in order to get back MY money for already 4+ months!! Isn't it ridiculous!!! So I am saying that do not trust and do not start your work with Galahotels if you do not want to waste your time and money!! … Read Full Review

Report this review
★☆☆☆☆

“Avoid galahotels - Still waiting for the refund”

Written on: 02/02/2017 by 366Marshall (1 review written)

Still waiting for the refund after cancellation I had to cancel a part of my trip to Cuba and therefore the hotels I booked via galahotel. I informed them one month in advance and received a reply that the reimbursment would take place within 21 days. I received this email early December, coming back from my trip at the beginning of January I checked my account and no refund was executed. I have sent several reminders in which I politely asked for information on the refund and its status. I… Read Full Review

Report this review
★★★★★

“SO FAR SO GOOD!...”

Written on: 31/01/2017 by denisebadger108 (1 review written)

After making a booking through GalaHotels.com last week, due to reviews on this and other sites, I was becomming increasinly anxious that I may have made a terrible mistake. I'm here to say however, that I spoke to the hotel directly this morning and my fears were put to rest. Our reservation is already there in their system, even though it's not until April. The agent assured me that everything is in order. We booked an all-inclusive at a fraction of the price offered by any of the US booking… Read Full Review

Report this review
★☆☆☆☆

“PAYMENT TAKEN = NO ROOM & NO REFUND!! NO RESPONSE EMAILS!”

Written on: 12/01/2017 by MMBearDoll (1 review written)

Beware beware beware of gala hotels. on december 24th 2016 took payment for our hotel stay at the birmingham airport uk novotel.... within minutes they confirmed they were unable to accept the booking as no room was available. However payment was taken from my credit card without any refund given up to this point. The company are not responding to my emails. My credit card company is arranging a chargeback – no thanks to gala hotels practise!! On the same day i then managed to secure my… Read Full Review

Report this review
★☆☆☆☆

“Original Booking Unavailable/ Relocation Offer...”

Written on: 16/12/2016 by Blake2707 (1 review written)

I made my hotel booking online for a particular hotel offered for a specific date and area. Although I immediately received confirmation and printable voucher confirming my booking the next day I received a phone call from an unknown number, the person was from Gala Hotels asking me to reply to an email that had been sent to me, but gave no other information before putting the phone down. On checking my emails, Gala Hotels had sent a message to say that my original booking could not be… Read Full Review

Report this review
★☆☆☆☆

“Horrible experience”

Written on: 17/10/2016 by Jacobl168 (1 review written)

I booked a room in Havana, Cuba for 2 nights on the galahotels.com website and received an electronic confirmation and electronic voucher for the O'Ferrill Hotel. To accomplish this booking I had walked about a mile to find a hotel in Havana that had a business center because internet connection is very difficult to find and runs very slow in Havana. Upon arriving at the hotel I was informed that galahotels had not booked the rooms for which I had received confirmation and the electronic… Read Full Review

Report this review
★☆☆☆☆

“ZERO CUSTOMER SERVICE!!!! STAY AWAY!!!!”

Written on: 15/10/2016 by Reynoldspk431 (1 review written)

One of the worst experiences I've ever had with a company. I booked 2 rooms through GalaHotels.com (first mistake as I should gone straight to the hotel website but thought I might get a better deal). We had a really bad flood in our house and needed emergency accommodation for 1-2 nights while the insurance response team came in to dry things out. Upon confirmation of the booked hotel rooms I realised that it had been booked for the following night and we needed the rooms straight away. I… Read Full Review

Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“booking a hotel”

Written on: 10/08/2016 by ruddick1 (1 review written)

booked and paid for a hotel with galahotels next day they e mailed me and said the hotel was fully booked/that was the 1st of august it is now the 10th of august and they still haven't give me my money back'never again will I book through them… Read Full Review

Report this review
★☆☆☆☆

“Very Bad”

Written on: 18/07/2016

After you book with them imposible to contact for any change. the Phone number given is useless. Please avoid this agent… Read Full Review

Report this review
★☆☆☆☆

“I booked a hotel in Liverpool but cancelled my...”

Written on: 09/02/2016 by 123Olson (1 review written)

I booked a hotel in Liverpool but cancelled my reservation within the right timeframe. I was informed that I will receive my refund within 21 working days however, I am yet to have it refunded and it's been 5 weeks now. I have sent countless emails and keep been told the refund has been authorised although I am yet to receive it. I cannot understand how they are still been allowed to trade in the UK if they keep doing this with no accountability. Avoid them like the plague!!… Read Full Review

Spinstert's Comment

Written on: 11/05/2016

Hi 123Olson, Have you had any luck with getting your money back yet?
I am in the exact same position as you except in Ireland.

I am so frustrated right now and everytime I ring, I'm getting different excuses for why my money hasn't gone into my bank account.
I've been waiting since the 1st of April now for a refund.

Reply to this comment

Simsimsim's Comment

Written on: 12/12/2016

Any luck with your refund? I'm waiting 3 week now with 0 response!

Reply to this comment

Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“TIME AND MONEY WASTERS”

Written on: 08/02/2016 by piob90 (2 reviews written)

They took my money and cancelled my reservation after 2 days because they did not have a room for me... Refund was issued but I am still missing 22cad$. Customer service does not exist, tried to contact them multiple times. Do not get tempted by low prices. If something goes wrong you will not be even able to contact them… Read Full Review

Report this review
★☆☆☆☆

“do not go with Galahotels!”

Written on: 25/01/2016

Booked a standart room with Gala. When I rang tomy booked hotel directly ,they sad my booking was made for economy class.Than I tried to ring to Gala, but each time when I press a button to conect me with right depo, electronic voice start repeat same instruction.And again you pressing a buton, voice repeat instruction from begining.Than I have found a live chart.And one of assistance told me that economy and standart room are the same? What the trash she told me? We have stayed in this such… Read Full Review

Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“FROUD ”

Written on: 12/01/2016 by vera1975 (1 review written)

Avoid in all cost, Turkish cheaters… Read Full Review

Smythers01's Response to vera1975's Review

Written on: 21/01/2016

I booked a hotel through Gala 10 days ago and after reading reviews on the hotel I rang Gala to cancel. I explained to the agent what the problem was and he agreed to cancel the booking and sent an email with the details. After a second phone call I received a refund today of the full cost. More than happy with the service received from Gala.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not trust galahotels.com”

Written on: 05/01/2016 by Zgkzgk (1 review written)

DO NOT USE GALA HOTELS OR COLONIAL TOURS. They are inept and unprofessional. They charged our credit card and then provided confirmation of our booking at a specific hotel which we wanted to stay at in Varadero, Cuba. When we arrived at the hotel, after travelling all day from an international destination, the hotel had no record of our booking at all. After some angst, the hotel was able to produce an email from Colonial Tours (a company we had never dealt with as our booking had been made… Read Full Review

Report this review
★★☆☆☆

“Problem with booking”

Written on: 29/12/2015 by ValDon1 (2 reviews written)

We had a problem with our booking at our hotel.We did get the problem solved after 3days but the galahotels phone system is a joke and we spend hours of our holiday going in circles waiting and paying long distance fees and never getting through on the phone system. We only got through because we finally kept trying new reservations. We count ourselves lucky that we only had a small problem and would never book with them again. We lost valuable time and money on our holiday sorting out their… Read Full Review

Report this review
★☆☆☆☆

“Lost my payment when refund due”

Written on: 21/11/2015 by kzSchofield257 (1 review written)

I cancelled my bookings (cancellable booking) and am amazed that their T&Cs state that refunds take 21 working days (that's over 4 weeks!). When I called their customer services - which is in Turkey (a London number), they stated that they'd not received my payment - I could clearly see it was on my credit card bill. She said I had to email - poor customer service - she hardly spoke English and I just wanted it sorted whilst I was on the phone. I asked to speak to a manager but she… Read Full Review

Report this review
★☆☆☆☆

“Very dissapointed, having to pay twice..”

Written on: 13/11/2015 by Perlab224 (1 review written)

Booked and payed a hotel in Cuba, "SuperClubs Breezes Varadero", through Galahotels. Entering the hotel, there is no reservation nor payment made, thus having to pay again for the hotel. Tried their UK number explaining the situation, they say they would fix it and revert back. Nothing happened, so called again to. Still no answer back and still paying double for the hotel. :-/ Recommendation: Do NOT book through Galahotels!! Issue still not resolved… Read Full Review

Report this review
★☆☆☆☆

“We had Hilton Amsterdam reservation through...”

Written on: 04/07/2015 by 381Barnett (1 review written)

We had Hilton Amsterdam reservation through GalaHotels. Com upon arrival to the hotel we were told that our reservation does not exist. My Credit card was charged during reservation process. We had to pay full hotel price at the time of check in and wait a day for the room to be available. Do Not Do any reservations with Gala Hotels… Read Full Review

Travelxx's Comment

Written on: 13/11/2015

My brother has the exact same experience!!!

Reply to this comment
Report this review Read 1 Comment
overview