do not go with Galahotels!

Gala Hotels - www.galahotels.com
★☆☆☆☆
1.4
6.0% of users recommend this

Guest's review of Gala Hotels - www.galahotels.com

“do not go with Galahotels!”

★☆☆☆☆

written by on 25/01/2016

Booked a standart room with Gala. When I rang tomy booked hotel directly ,they sad my booking was made for economy class.Than I tried to ring to Gala, but each time when I press a button to conect me with right depo, electronic voice start repeat same instruction.And again you pressing a buton, voice repeat instruction from begining.Than I have found a live chart.And one of assistance told me that economy and standart room are the same? What the trash she told me? We have stayed in this such hotel 3 times and believe me I know the difference between economy and standart room, even price says about it.But Gala just cheated me, continuously staiting I have booked standart room.? Than I have cancelled my booking and again live chart assistance could not do it for me.I have to go on line,feel in some form, answers and then just got cancelled my booking.But Gala send me emai saying they will refund me just after 21 day???? What the trash?! To take money out of me coast couple minutes, but refund it needs 21 day?? I think I need report Gala hotels to prevent other people from trouble with Gala.They should be band from operating in any country!

For my booking Gala has charged my credit card in a full amount for entirely 7 day stay! Secondly, I could cancel my booking just within 1 day from day I have made a booking! After 1 day Gala would charged me for full amount? Why such a short term of cancellation?

Refund must be made right away from moment customer cancell a booking simply because those money needs to pay for another booking! Simple as that! Why I must wait 21 day? Why such a long term for refund? I want my money back now ,not after 21 day! And refund has to be made in a full amount ,no one single penny less!

I will tell to everyone DO NOT GO WITH GALAHOTELS!

Simsimsim's Comment

Written on: 12/12/2016

Hi there,
Just wondering if you ever got your refund? I'm in the same situation now and am wondering if I will eve see my €230.
V.frustrating!

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