Fly.co.uk Reviews - www.fly.co.uk

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★★★☆☆
3.2 / 5
176
61% of users recommend this
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★☆☆☆☆

“Ripped off in grand style!”

Written on: 28/08/2012

I was searching for a flight from Manchester to Verona for my elderly parents. First site which came up was Fly.Co.UK claiming massive discounts on flights. Found flight which was perfect and only 165£. Phoned my parents to ask if they wanted to go ahead and they said they would think about it and let me know. They duly phoned back and wanted to go ahead, I put all the details in and this time it came up only three seats left. We put in credit card details and the total cost was 175£ at this… Read Full Review

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Rinagent's Comment

Written on: 28/08/2012

Sorry, just to say that the service fee should read 47.78£ and not 4.78£, typo error.

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Truthfully's Comment

Written on: 05/09/2012

You should have cancelled your card "hope you notified your card company about this attemted fraud" what you forgot to do with this GERMAN company was send them a letter setting out your charges (with daily interest) Ignore threatining letters or emails, after 6 months they sent me an email telling me that their charges would no longer be pursued and I would not be allowed to use their web site again, HOPE THEY KEEP THEIR WORD. Still awaiting to hear about my counter claim for attemted theft, worry, stress and auxiety caused thinking my card had been cloned.
All the best TRUTHFULLY yours.

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★☆☆☆☆

“Poor customer service at its best”

Written on: 24/08/2012 by Cigdem.Ford (1 review written)

I have never been able to contact this company, or indeed receive an answer to any of my email inquiries. I wondered and worried at one point whether they really existed. When my payment didn't go through during an attempt to book a flight they tried to charge me a booking cancellation fee of £100. No matter how many times I tried to explain that an actual booking had not taken place, they ignored my explanation and just sent me another reminder increasing the amount I supposedly owed them… Read Full Review

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Truthfully's Response to Cigdem.Ford's Review

Written on: 06/09/2012

they say they do not read emails for YOUR safety, the truth is they would get to many complaints about fraudently, in my opinion, overcharging. There is an email address its: customerservice@fly-service.co.uk [add contact] but you will be very lucky to receive a reply. Do what I did : write to (name removed) their CEO at the leipzig address, demand a reply by email with a useable email address and add in a charge (with daily interest) for all the anxiety stress and worry caused by their fraudulent charges, IGNORE all references to threats of legal action this was the only action they replyed to and have now dropped any attempt to claim against me and have banned me from their fraudulent web sites, I'm still trying to pursue my counter claim for (with interest) £11400. They are NOT ABTA or ATOL bonded this should be a warning to all others.
Best regards: TRUTHFULLY.

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★★★★★

“One of the best experience in traveling ever...”

Written on: 21/08/2012 by Thomas67 (1 review written)

It was my first experience in traveling with this company, and to be honest, I had never heard about them before. Must say, I can always be sure, that whoever is recomended by tripadvisor, it must be of a very high standard, as I have got a long, very positive 'story' to say about this company. It was not exeption this time!!! I got planty of traveling offerts from this website, the service was extremally easy and very fast.The prices were the BEST I could find (I'm always comparing prices with… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 21/08/2012

Booking my trip with fly.co.uk was hassle free, quick and easy. The ticket price was competitive, and the follow-up has also been efficient - I have been sent reminders of the flight and the things to remember/be aware of. Very useful!… Read Full Review

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★☆☆☆☆

“BUNCH OF BANDITS”

Written on: 20/08/2012 by Metman2 (1 review written)

First of all there is no call centre number given on their website so there's way to phone them without a lot of digging for it. Sent them 3 emails asking what had happened about my return flight but recieved no reply. After considerable hassle and costing around £100 more than I wanted to pay, I managed to get a ryanair flight back to Bristol by using the airline directly. Useless company - never use them again!… Read Full Review

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Truthfully's Response to Metman2's Review

Written on: 05/09/2012

This GERMAN company does not list a correct email address only a scam one. however after sending a letter to Leipzig (I refuse to phone) I did get this email address: customerservice@fly-service.co.uk. Ignore all attemps at threatening letters or emails and enclose with your letter a counter claim for worry and distress caused (with a punishing daily interest) It is not your fault if they say they don't read emails. After 6 months the sent me an email saying that they would no longer pursue the claim but I was banned from using their web site, HURRAH, still awaiting to hear about my compensation.

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★★★★☆

“Try this for a Change”

Written on: 18/08/2012 by MichaelfSpencer (1 review written)

Avoid the hassles of big city main airports, and try landing closer to the place you want to go to. Less waiting time and lower cost. Its amazing! All it takes is a little more time to think and plan the first time, but after that it becomes second nature, and the preferred alternative… Read Full Review

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★★★★☆

“New method of booking .”

Written on: 17/08/2012

Booking was very easy ,step by step explained . I had a problem due to a bank misunderstanding. This was conveyed to fly.co.uk and all was settled in a few hours the same day. All flight information and final itinery were emailed very quickly. I have also had a new email wishing myself and my wife a very pleasant holiday… Read Full Review

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★★★★★

“Very satisfied, my family loves this site!”

Written on: 17/08/2012

What I liked the most about Fly.co.uk is that it gives me the opportunity to benefit from a cheap flight that isn't necessary a low-cost flight from a cheap airline. I've booked a flight for my sisters few weeks ago from Bucharest to London Heathrow and their flight will be next week and I've already received a confirmation from the site with the hours of the flight and all the other details which is great cuz I was wondering if I have to reconfirm the flight. Also they don't have any hidden… Read Full Review

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Truthfully's Comment

Written on: 06/09/2012

At least other sites don't charge your card extra's after days after you've paid the "total cost"
NOT ABTA or ATOL bonded I wonder why? You have been warned.

Truthfully.

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★☆☆☆☆

“SCAM, cannot believe they are still online. ”

Written on: 17/08/2012

They email you to say you had insufficient funds and they were unable to get their money, then charge you a $100 cancellation fee which they take out of your account. There were never any tickets. AVOID… Read Full Review

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★★★★★

“Saved 30%(!) on the booking!!”

Written on: 16/08/2012

At first, could not believe the price I saw on the fly.co.uk screen, thought it was a mistake. It was almost 30% cheaper than on the original airline site. Bought the ticket - recieved a confirmation in the due couse - and am a happy customer! Got a new rule - to check fly.co.uk before buying any tickets. Nadia… Read Full Review

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★☆☆☆☆

“They leave you Fly and Dry”

Written on: 15/08/2012

First of all, the company adds on hidden fees. Second of all, when I rang up for flight confirmation 2 days before my flight. I was told that my booking had been cancelled due to a 'technical error'. They promised to ring back. They never did. They email from a 'no reply' address, leaving them virtually uncontactable. I am now out of pocket as I have booked a hotel, taxi, etc. etc. Do not risk it… Read Full Review

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★★★★★

“Easy efficient cheap”

Written on: 12/08/2012 by maxamundo (1 review written)

The search is intuitive, fast and easy. The flight list has a great easy to read layout. The payment process is concise. The e-mail response is rapid and again the ticket layout is easy to read. Follow up and reminder emails include all the considered info I wanted… Read Full Review

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★★★★★

“Fly.co.uk review ”

Written on: 12/08/2012

Fly.co.uk was the most reasonable flight prices for Our destination from start to finish it was very simple process We found flights we required entered our information clicked and paid within seconds our conformation arrived Via email. Overall experience was very good compared to other site we have used in the past. The only downfall - we opted out of insurance but still got sent email and charged for it, however this was sorted very quickly and I was refunded in 5 days… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 12/08/2012

Customer service is awful- avoid! I wanted to change my flight to an earlier date and was willing to pay the fee. I contacted the airline I was flying with and they said it should be no problem as they had two flight that night, but the agent would have to make the change for me. Well, when I contacted fly.co.uk they said they couldn't do anything… Read Full Review

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★★★★★

“Simple, cheap and no hassle”

Written on: 11/08/2012

I booked a one way ticket from London to Munich from the US, where I reside. I was a little nervous about the whole thing as I had never used this site before and it was unfamiliar to me in the US. However, I received very timely email messages about my bookings and there was always a reliable link to relevant sites to verify that there was in fact a booking. The only error was on my part - I am not used to the 24hr clock usage and was under the impression that I was booking a flight in the… Read Full Review

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★☆☆☆☆

“Fly away from Fly.co.uk”

Written on: 05/08/2012

Stay away from this company. They added more charges after I clicked to pay. Then they needed a copy of my passport and card because they couldn't verify my card. Sent off these copies to them stupidly. Now have no response at all although I'm emailing them to find out if booking is confirmed. I should have checked reviews on them before I bought tickets… Read Full Review

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Monkeyman271's Comment

Written on: 08/08/2012

Hey I have the same problem have to confirm my cc and passport details im a but worried tbh, not what most travel sites require so how did your query work out, if you can post on this again would be great, thanks

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★★★★★

“Great company”

Written on: 04/08/2012

There is nothing that i did not like about it.I am very impressed how easy it is and fast to book my tickets with you guys.I would definitely use this company again and recommend it to my friends. Thanks a million… Read Full Review

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★★★★☆

“Booking via fly.co.uk”

Written on: 04/08/2012 by Liliana18 (1 review written)

Booked two flights for my 2 children with fly.co.uk couple of months ago and got a very good price and the tickets arrived promptly. Was aprehensive at first after reading some bad reviews but in my case they even got back to me very quickly with the extra information I needed. However, they just send me an e-mail to check my kid's flights and on pressing "here" as instructed, got into some other site based at facebook so a bit confusing and unsettling. … Read Full Review

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★☆☆☆☆

“Not acceptable”

Written on: 03/08/2012

No customer support. Billing is incorrect not in line with what is on the invoice. Do not respond to emails or revert with confirmation mails. Totally unacceptable. Can anyone provide their correct tele number… Read Full Review

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★★★★★

“Good purchase experience”

Written on: 29/07/2012

Purchasing was smooth, and later I have received all verification emails. I even received a reminder and an option to earn credit for future purchasing… Read Full Review

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