Fly.co.uk Reviews - www.fly.co.uk

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★★★☆☆
3.3 / 5
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★★★★★

“Flying with Fly.co.uk”

Written on: 30/07/2013

This is the fourth time we have booked our flight through Fly.co.uk and I couldn't praise them enough. Very efficient and we shall definitely be using them again… Read Full Review

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★★★★★

“Good support via call centre”

Written on: 29/07/2013

I have taken several flights with LY both as referrals from tripadvsor and direct online booking and twice needed to liaise by phone due to events beyond their control. On both occasions the call centre were prompt and provided information clearly promptly by phone backed up with rapid email communication reassuring me the my travel plans would proceed, which they did! The call agents were polite, friendly, helpful, identified solutions quickly and backed up the communication with prompt emails… Read Full Review

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★★★★☆

“Great service”

Written on: 28/07/2013

I recently booked a flight with fly.co.uk and found them to be a very efficient service. Booking online was quick and straightforward and the communication I received was reliable and informative. I would definitely recommend them… Read Full Review

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★★★★★

“Absolutely Brilliant ”

Written on: 23/07/2013 by paul24020 (1 review written)

This was the first time we had booked with fly.co.uk and i am really impressed with the level of customer service right form the first enquiry and up to booking,payment and correspondence we could not have asked for more from any company,i am already looking to book for next year as soon as the flights become available for the dates we require. Highly recommended… Read Full Review

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★★★★☆

“Efficient service for a traveller”

Written on: 20/07/2013

My flight was easy to select and then pay for. Fly.co.uk kept me informed from the moment of booking through to the day of the flight. One niggle ... a message described as "an important update" about the flight did not tell me anything new. I had to compare the "updated" flight details very carefully to see that nothing had changed. If possible it would be better to have clarity from the sender as to whether I'm reading the latest info OR altered info… Read Full Review

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★★★★☆

“easy no hassle does the job”

Written on: 03/07/2013

as above easy no hassle and does the job pricing easy to get the right choice i am happy over all with the service provided,everything so easy no need to follow up with any queries as everything is self explanatory as you go through your online booking,will use this service again… Read Full Review

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★☆☆☆☆

“Beware you will get ripped off”

Written on: 02/07/2013 by Pomy2004 (1 review written)

DO NOT, I REPEAT DO NOT USE THIS COMPANY....... I booked a ticket to Malaysia online and paid with my credit card, I then received an email from them saying that the ticket was not confirmed and could go up in price and even have the airline and flight date changed until confirmation, I waited and waited but still no confirmation email. I had to book a connecting flight onto Australia nd was worried that it would change prices if I waited too long, so I decided to cancel the transaction as up… Read Full Review

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★★★★★

“booking with fly.co.uk is so simple”

Written on: 29/06/2013

This was my first time booking with fly.co.uk and I found the whole process so simple. We booked the flights way back in October 2012 and fly.co.uk kept us up to date immediately with any flight changes. My only concern was when I couldn't find my e-tickets and when I asked for replacements I was told that I had already received them. Fortunately I found them in my re-cycle bin. Other than that the whole flight booking was so easy… Read Full Review

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★★★★☆

“Very Good Customer Services”

Written on: 16/06/2013

I found your customer service veru helpful. The called me back or emailed me immediate each time I asked a question or sought clarification. I would definitely use them again… Read Full Review

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★★★★★

“Very Satisfied”

Written on: 12/06/2013 by shanthan (1 review written)

3 minutes ago Very Satisfied! I made a booking for a return air ticket to Canada - all went very well. I also purchased an insurance in case I need any date changes in the future. I am very satisfied about the customer service. They were responsive and sorted all issues very promptly. Also sent updates regarding my flight. So far all went very well and I really found a very cheap ticket with fly.co.uk. I am due to fly in the next days and will write a review if I experience any… Read Full Review

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★★★★☆

“Good, reliable, easy to use”

Written on: 11/06/2013 by Gianni76 (1 review written)

I have used them three times already and I have been quite pleased with the results. Good prices and very prompt in response to my demands… Read Full Review

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★☆☆☆☆

“DO NOT USE FLY.CO.UK”

Written on: 27/05/2013 by Nichola4837 (1 review written)

I booked a return flight to corfu and then got an email 3 day before i flew that i had no outgoing flight!! Why book a return flight for you when you have no outgoing flight! Eventually found a phone number rang a very expensive phone number and was told i had a return flight booked and paid for but no outgoing flight and i had to contact the airline and book one myself!!! they made no attempt to try and sort the problem out. nor would they cancell my return flight. Appalling service!!… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 18/05/2013 by tberroum (1 review written)

Booking my flights with Fly.co.uk was very easy and very clear. When the airline (Lufthansa) changed the times of my return flights, fly.co.uk informed me immediately and gave me plenty of time to think about it including an offer of a full refund. They kept me informed and advised me about my flights even after returning. It was great from them. However, the airline did not offer good service as they promised, especially meals choice. I was chocked to be offered something I am not allowed to… Read Full Review

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★★★★★

“Every thing was excellent”

Written on: 01/05/2013

could not have been treated better every thing was strait forward and excellent flights so easy like getting a bus to go shopping would recommend to friends for easy strees free flying… Read Full Review

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★★★★★

“Hands Across the Sea”

Written on: 23/04/2013 by Neil2013 (1 review written)

Since my booking was made early last December and because of the excellent service we received in the meantime, I have booked four additional Tickets in January for my brother and sister-in-law also including my two stepsons (I am fully satisfied with the service I have received, so from that a further 4 Tickets have been purchased) So you see price is not the criteria all the time, it's trust that counts as far as I am concerned. Best regards to the team, Neil Roughsedge… Read Full Review

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★☆☆☆☆

“I was looking for a cheap intentional to Asia and used...”

Written on: 20/04/2013 by Derrick95 (2 reviews written)

I was looking for a cheap intentional to Asia and used this website as it was about £50 cheaper than edreams or the other sites. The worse booking mistake I have ever made. The company first confirmed the booking, then cancelled it two days before my trip (without informing me before hand)claiming that I did not give them the additional verification information that they had requested (passport copy). They then charged me £100 for the cancellation!! I was forced to book a much more… Read Full Review

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★★★★★

“fly.co.uk”

Written on: 16/04/2013

I found the fly.co.uk web site very easy to use and efficient this made my flight booking stresless… Read Full Review

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★☆☆☆☆

“I cannot believe that they are legally allowed to...”

Written on: 07/04/2013 by unhappywithflyscum (1 review written)

I cannot believe that they are legally allowed to operate. I booked a flight with them and they rejected my card and asked me to send a scan of my passport and my bank card as proof of ID. Obviously I refused due to the risk of fraud.My bank informed me that fly took 1p out of my account to check it was active. So, why did they say there were problems with my card? Perhaps because they are lying scumbags. I then informed them that I would not be able to go ahead with the booking and they want… Read Full Review

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Alialip's Response to unhappywithflyscum's Review

Written on: 08/05/2013


OOOOh I have just had a similar experience. How do they get stopped??

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Unhappywithflyscum's reply to Alialip's Comment

Written on: 08/05/2013

I have asked my bank to investigate the matter on my behalf. Their fraud prevention team is looking into the matter now. You can't do anything alone, so you'll need a bigger organisation to help you. Other options are the citizen's advice bureau ( but they are UK based and fly.co.uk are a German outfit . So, the EU consumer watchdog. might be a good option. If the bank can't resolve it, I am considering contacting the police and putting in a claim. I am also considering contacting a newspaper- 'German company rips of Brits'- The Sun would have a field day!

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Bang99's reply to Unhappywithflyscum's Comment

Written on: 06/05/2014

same experience! could you please tell me what you did & whether you got your money back finally?

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★★★★☆

“easy and fast booking flight”

Written on: 28/03/2013

Very easy and fast results, within a second i had the choices of several flight, with prices starting from cheapest and increasing. The whole process of booking is quite straight forward.And most of all i think i had the best quote for the flight i wanted. The think i didn't like is that the choices of credit card payment is not enough and of course there is a charge when you pay by credit card… Read Full Review

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★★★★★

“You found the best cheap price for me for a short notice”

Written on: 28/03/2013 by MashaT (1 review written)

It happened that we had to fly to Ukraine in 2 weeks in late December 2012. I knew that the prices would be very high, honestly I spent 20 minutes online to find fly.co.uk and very very cheap prices they offer. Without any hesitation and further wasting my time online I bought a ticket for the price I usually pay if I allow myself at least 2 month in advice. Thank you for saving my hard earned money. I really appreciate your business. … Read Full Review

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