Fly.co.uk Reviews - www.fly.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

★☆☆☆☆

“RIP OFF FEES”

Written on: 28/07/2015 by Honesttraveller (1 review written)

Lookng via Tripadvisor (a site I believe to be reputable) and using Trip's flight search, I booked 6 flights. All was fine until the confirmation email was received. £180 fees. Makes a joke of the bargain prices. Also, they are near impossible to contact. I am just praying that nothing goes wrong… Read Full Review

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★☆☆☆☆

“Fraudulent company based in Germany using a UK website”

Written on: 03/07/2015 by Herndon476 (1 review written)

This company charges a fee for booking flights. No problem there. However they do not declare the fact, or the amount until the booking is made. This is illegal and against customers rights. When any changes or cancellations are made there is no refund of this charge, and the details are buried in the website t&c's. It is a dishonest and disreputable company and I advise any potential customers to avoid the similar trap that many others have fallen into. Just look at the review rates on any… Read Full Review

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★☆☆☆☆

“BEWARE!! This company charges £79.96 COMMISSION!!”

Written on: 01/07/2015 by fabiolita (1 review written)

BEWARE OF THIS SO CALL COMPANY. AFTER YOU SEARCH FOR THE BEST PRICE THEY HAVE THE CHICK TO ASK FOR YOUR CARD DETAILS WITHOUT DISPLAYING THE FULL COST AND AFTER YOU PROVIDE YOUR CARD DETAILS, THEY TAKE THE PRICE YOU EXPECT TO PAY PLUS £79.96 POUNDS FOR THEMSELVES. AFTER YOU PAID THEM, THEY VERY OPEN TO DECLARE THAT £79.96 IS FOR "UNISTER TRAVEL RETAIL GmbH & Co. KG PLUS £8.26 CHARGES FOR VUELING PROCESSING FEE. THIS IS THE MOST DISHONEST COMPANY I EVER DEALT WITH. RUN FROM IT WHILE YOU CAN!… Read Full Review

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★☆☆☆☆

“Avoid fly.co.uk - hidden service fee scam and terrible...”

Written on: 21/06/2015

Booked a flight with Ryan Air through fly.co.uk, and after authorising the payment with fly.co.uk a service fee of 29.99 (more than the flight cost itself) appeared after payment (not included in total I authorised). Contacted them by email to request cancellation and refund, and was essentially told that the service fee was included in total ( it wasn't), they pointed out hidden service fee which is identified in small print (not even on the same site page, it's buried in information on a… Read Full Review

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★☆☆☆☆

“Complete and utter RIP OFF!!!”

Written on: 20/05/2015 by Cheyanne425 (1 review written)

Just booked Vueling flights with these jokers from Barcelona to Lanzarote. Flights, inc taxes, showed as £97 each. Total on payment page was showing as £194, inc checked bag. Payment page mentioned small % credit card fee (no surprise) + a "service fee", in small writing with no explanation, making you think it would be something relatively insignificant. Got confirmation through, and had been charged £275!!!! The "service fee" being £60 payable to some German company called Unister I'd… Read Full Review

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★☆☆☆☆

“Hi booked 2tickets to Belfast with fly.co.uk dont...”

Written on: 15/05/2015 by Colbox (1 review written)

Hi booked 2tickets to Belfast with fly.co.uk dont believe what you pay before you confirm payment is a third more on your flight cost after I comfirmed service charge cost paid £227 for flights pressed comfirm price went to £349 be careful would stay well away in the future should be reported for unfair trading… Read Full Review

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★☆☆☆☆

“The worst travel agent ever! Don't use it!”

Written on: 05/03/2015

I booked tickets from fly.co.uk, as the price shown on the website was a bit cheaper than other websites. However, after I input my card details to proceed with the purchase, it showed that the service fee was 117 pounds. They will not warn you until you have paid your tickets. It is a cheating game!… Read Full Review

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★☆☆☆☆

“Please be aware!!!”

Written on: 27/02/2015 by Rugger28 (1 review written)

I have just booked two tickets return from Bristol to Alicante, I am very annoyed for the fact that I was on the Easyjet website but for some reason it would not proceed to the payment!. I then tried to get connected again to the site but was directed to the Fly.co.uk site, with there promise to save money on the flights. Having looked at the price which was comparable I proceeded to book, there was notice that Easyjet would charge a fee, but no mention of others!. When my final payment was… Read Full Review

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★☆☆☆☆

“Terrible Stay well Away”

Written on: 27/11/2014 by Hawkster1 (1 review written)

The cost of booking with this shower doubled.The cost of flights with all fee's was approx £140 this then became £297 with their charges Beware do not use this bunch.Emailed to complain because of course you don't see the full cost until you have entered payment details not interested.BEWARE… Read Full Review

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★☆☆☆☆

“ very very dodgy”

Written on: 23/11/2014 by ZoeyBarton220 (1 review written)

Fly are to be avoided under all circumstances. To be specific, you will be charged about 50% of your flight costs in Service Charges. This does not appear in your statement until the deal in done. Then it's too late and cancellation fees can be 'up to 100%' Barely legal. … Read Full Review

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★☆☆☆☆

“shocked by service fee”

Written on: 16/10/2014 by mcO'Brien141 (1 review written)

Disgusting, underhand, sneaky. It is not clearly displayed and came as a total surprise. When I emailed to complain I got a stock e mail reply which shows they are used to this. Don't go near them. … Read Full Review

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★☆☆☆☆

“Hidden Charges AVOID”

Written on: 27/06/2014 by vmSalazar399 (1 review written)

Bought flights thinking that it was a fair price, suddenly on the invoice they had added around £60 worth of charges. I was shocked that they have the right to charge this. NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Not Clear Charges”

Written on: 24/05/2014 by iwSutherland483 (1 review written)

I have booked with Fly, They have a site that DOES NOT MAKE ALL COSTS CLEAR. I have learned my lesson and will NEVER book with them again. Please be warned… Read Full Review

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★☆☆☆☆

“Beware service cost”

Written on: 01/05/2014 by WillieEllis (1 review written)

I really did not realise that when I entered my payment detial which did not show a service charge that this would occur. I at least expected to confirm this amount once seen but it was too late and I really regret having booked through them… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague! They are using a...”

Written on: 15/03/2014 by Rodneyf173 (1 review written)

Avoid this company like the plague! They are using a .co.uk domain but are based in Germany, have no easy was to contact them and add fees that make Ryanair look saintly! All for things you can easily do online for free. They then try to threaten you to pay their fees, take unauthorised money from you account and add extras you didn't expect. Firms like this need to be shut down!… Read Full Review

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★☆☆☆☆

“AVOID at all costs”

Written on: 06/03/2014 by FrancescaWhite464 (1 review written)

As you will be able to see after a simple google, this company rip people off all the time. I went on their website via another website and clicked through to confirm flights etc only to find that they wanted £15 for using a debit card. I didn't go ahead with the booking but they still charged me a penny to check the account was live - I now expect that they will attempt to charge my card without authorisation as they have done many times before to other people. Google before you book… Read Full Review

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★☆☆☆☆

“bad as it gets”

Written on: 20/01/2014

This is the second time I used them, the first one last year was for my 16 year old grandson travelling alone. They changed the flight details over and over and ended up offering him a flight to America with so many long layovers it was a 28 hour journey when we rejected that they gave us one on a different day. Sorted it out eventually and yes it was a great price so I sucked it up. Decided to try them again......... big mistake. If something sucks the first time I should have learned. I… Read Full Review

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Susuandmo's Comment

Written on: 21/01/2014

Seen many comments about how cheap they are and I agree but found the same flight on Expedia cheaper and I felt much more comfortable with them. I wrote this review because I spent half a day on the phone or computer calling the airline and credit card and sending many emails back and forth. Since I wrote the review I had one email saying my order was cancelled then an hour later saying they were stilll going to charge me 100 pounds. Good luck with that is my response. I had not completed checkout before their website had a glitch and they want me to pay. Err no.

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★★★★★

“A worthwhile experience”

Written on: 06/01/2014 by KarenandMartin (1 review written)

I rang the number and was greeted by a friendly representative who couldn't do enough for me. I had numerous options to be explored for our trip to Australia with a layover of at least 12 hours being one of my requests. I was fairly flexible with the day of travel which helped, but it still meant that several flight options has to be reviewed before we came up with the one that was best suited. I was more than pleased with the service and had email confirmation of the booking straight away… Read Full Review

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★★★★★

“Fly. co. uk...yes please!”

Written on: 21/10/2013 by PeterJW (1 review written)

I have used fly.co.uk a number of times and I have found them to give good service at a good price and would recommend them for both business and for your holiday. Recently I had to change my flight, this was accomplished by fly .co.uk efficiently, I found the customer service team very helpful and sorted out my change of flight without delay. It is important to me to get home on time and as cheaply as I can! I have use a numbers of others but Fly.co.uk are my first choice!… Read Full Review

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★★★★☆

“The best agency around”

Written on: 12/10/2013 by inconnu (1 review written)

The Fly is fantastic. Not only did they get me the cheapest flights available from Faro, Portugal to Toronto, Canada, but a few days before I was due to fly they sent me an email containing much useful information. Additionally, they got me an airline that allows two bags instead of the usual one these days with a total weight of over 60 kilogrammes which was just what I wanted… Read Full Review

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