Fly.co.uk www.fly.co.uk Reviews
Latest Reviews
★★★★☆
“Very Good Service”
Written on: 18/05/2013 by tberroum (1 review written)
Booking my flights with Fly.co.uk was very easy and very clear. When the airline (Lufthansa) changed the times of my return flights, fly.co.uk informed me immediately and gave me plenty of time to think about it including an offer of a full refund. They kept me informed and advised me about my flights even after returning. It was great from them. However, the airline did not offer good service as they promised, especially meals choice. I was chocked to be offered something I am not allowed... (read more)
★★★★★
“Every thing was excellent”
Written on: 01/05/2013
could not have been treated better every thing was strait forward and excellent flights so easy like getting a bus to go shopping would recommend to friends for easy strees free flying (read more)
★★★★★
“Hands Across the Sea”
Written on: 23/04/2013 by Neil2013
Since my booking was made early last December and because of the excellent service we received in the meantime, I have booked four additional Tickets in January for my brother and sister-in-law also including my two stepsons (I am fully satisfied with the service I have received, so from that a further 4 Tickets have been purchased) So you see price is not the criteria all the time, it's trust that counts as far as I am concerned. Best regards to the team, Neil Roughsedge (read more)
★☆☆☆☆
“I was looking for a cheap intentional to Asia and used...”
Written on: 20/04/2013 by Derrick95 (2 reviews written)
I was looking for a cheap intentional to Asia and used this website as it was about £50 cheaper than edreams or the other sites. The worse booking mistake I have ever made. The company first confirmed the booking, then cancelled it two days before my trip (without informing me before hand)claiming that I did not give them the additional verification information that they had requested (passport copy). They then charged me £100 for the cancellation!! I was forced to book a much more... (read more)
★★★★★
“fly.co.uk”
Written on: 16/04/2013
I found the fly.co.uk web site very easy to use and efficient this made my flight booking stresless. (read more)
★☆☆☆☆
“I cannot believe that they are legally allowed to...”
Written on: 07/04/2013 by unhappywithflyscum (1 review written)
I cannot believe that they are legally allowed to operate. I booked a flight with them and they rejected my card and asked me to send a scan of my passport and my bank card as proof of ID. Obviously I refused due to the risk of fraud.My bank informed me that fly took 1p out of my account to check it was active. So, why did they say there were problems with my card? Perhaps because they are lying scumbags. I then informed them that I would not be able to go ahead with the booking and they... (read more)
★★★★☆
“easy and fast booking flight”
Written on: 28/03/2013
Very easy and fast results, within a second i had the choices of several flight, with prices starting from cheapest and increasing. The whole process of booking is quite straight forward.And most of all i think i had the best quote for the flight i wanted. The think i didn't like is that the choices of credit card payment is not enough and of course there is a charge when you pay by credit card. (read more)
★★★★★
“You found the best cheap price for me for a short notice”
Written on: 28/03/2013 by MashaT (1 review written)
It happened that we had to fly to Ukraine in 2 weeks in late December 2012. I knew that the prices would be very high, honestly I spent 20 minutes online to find fly.co.uk and very very cheap prices they offer. Without any hesitation and further wasting my time online I bought a ticket for the price I usually pay if I allow myself at least 2 month in advice. Thank you for saving my hard earned money. I really appreciate your business. (read more)
★★★★★
“excellent service”
Written on: 25/03/2013 by THELGODEN
i used your no worries package could not have been better. I was concerned about my trip, how much luggage i could take and the times of the flights you sorted it all out for me. THANK YOU (read more)
★★★★☆
“easy booking service”
Written on: 19/03/2013 by iris22 (1 review written)
I booked allready 3 times with fly.co.uk and i was allways very happy,just the last time when i wrote a review i did not received any voucher and also i did not recieved even the ten eurp voucher,as well ,while booking mu flight for 22th 0f march now,i could not see any space for giving a vouchernumber,so this time i hope it will work out. I am a happy custumer ecept of that. (read more)
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Showing 1 - 10 of 118 Reviews
★★☆☆☆
“BEWARE....Slick & Slippery”
Written on: 18/03/2013
I reserved / booked two seats on line. Approximately an hour or so later(14:50) I received a message that my Credit card had not gone through, and that I needed to phone immediately, because they would not accept a different card on line, and to prevent a £50 service charge I must talk with them within 24 hours. I phoned and received a recording, indicating that they were not open on Sundays. Obviously, They started my 24 hours when they sent the auto E-mail at 14:50 Sunday, hardly a full... (read more)
★☆☆☆☆
“WHAT A LOAD OF RUBBISH!”
Written on: 16/03/2013
Don't use this company. They have left me high and dry whilst trying to get to Ireland for a funeral. No contract from them despite repeated pleas for them to contact me. Rubbish. (read more)
★★★★☆
“Nice”
Written on: 28/02/2013 by Giuseppe78 (1 review written)
I've book whit fly.co.uk so many time and all the time it been very nice holiday...good deal good staff and everything (read more)
★☆☆☆☆
“A Theft”
Written on: 24/02/2013 by MahmoudWagih (1 review written)
This website is an absolute nightmare. I was checking prices on it and to get the final price (including the card charges) they ask you to put in your card details. The fact that this site is advertised by Google was a reassurance for me but I was wrong. The website has produced a screen saying that my card has been debited and not only that but 140 pounds that were not in the initial charge advertised were added to the final price. I contacted them and it was such a task (they don't reply... (read more)
★★★★☆
“So Far So Good”
Written on: 18/02/2013
Booked a flight to Vienna with minimal hassle. I got a prompt invoice by email. I then had to confirm the flight with the airline itself 72 hours in advance. Service was quick and easy and relatively cheap. I got a very good price for a Christmas return flight by booking early. Around £200 or so. Not bad at all. (read more)
★★★★★
“GREAT SERVICE!”
Written on: 17/02/2013
FLY I found the website easy and simple to use. Very customer friendly and straightforward. I WOULD HIGHLY recommended this website to frequent flyers and will recommend it to friends and family also. I do spend time reading the small print, so think it is important that all future flyers check the baggage allowance as well as any potential cancellation fee. They are pretty fair, I think. (read more)
★★☆☆☆
“OK this is taken more time than I want”
Written on: 16/02/2013
OK this is taken more time than I want (read more)
★☆☆☆☆
“Terrible customer service! Think twice before using them!”
Written on: 30/01/2013 by vicfgh (1 review written)
fly.co.uk Terrible customer service! Avoid at all costs to book with them! I had a very serious family emergency in the middle of December and to try and get to my family abroad in the space of less than a day. Went to their website and thought I had booked my flights. I was wrong and only found out the following day that my credit card had not processed the payment as this company had flagged up some alert in their system. After I clarified it with my credit card company, I attempted to pay... (read more)
Mahmoudwagih's Response to vicfgh's Review
Written on: 25/02/2013
This website is an absolute nightmare. I was checking prices on it and to get the final price (including the card charges) they ask you to put in your card details. The fact that this site is advertised by Google was a reassurance for me but I was wrong. The website has produced a screen saying that my card has been debited and not only that but 140 pounds that were not in the initial charge advertised. I contacted them and it was such a task (they don't reply to the emails until few days, their phone charges are horrendous). They pretended that it was a regular legitimate sale and offered a refund without specifying the amount or the date. I forgot to say that was 2 months ago and nothing has been refunded yet. My bank has been useless so far. I waas surprised to find out that there is a very large numbers of negative reviews about them and still Google endorses them despite the way they rip off their customers. Even the Guardian has highlighted this ongoing problem.
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★★★★★
“Easy to use, prompt in reply.”
Written on: 22/01/2013
Having used other booking sites, I found Fly.co.uk very user friendly and very prompt in their responce. I would recommend to my colleagues and friends to make use of this site. (read more)
★★★★★
“I used Fly.co.uk first time and im very satisfied with...”
Written on: 14/01/2013
I used Fly.co.uk first time and im very satisfied with service they provided. My payment didn't go through so i had to conact customer services who was very friendlly and helpfull and resolved everything. Very pleased would definatley use again. (read more)
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Showing 11 - 20 of 118 Reviews
★★★★★
“Quick, easy and personalised”
Written on: 13/01/2013
fly.co.uk provides you with extensive flight options and communicates promptly and efficiently. I particularly liked their security settings at the time of checking the veracity of the card holder. Thank you and I will continue to use your services (read more)
★★★★★
“Hassle Free Traveling!”
Written on: 29/12/2012
The booking procedure was very straightforward with just a few clicks I was able to pick the route and times to suit me. I was kept informed of the flight with regular reminders and the the links allowed me to book in 24 hours prior to take off and even choose my seat. All relevant information was easily obtained, so I knew exactly where to go upon arrival at the airport. This was by far the easiest hassle free traveling arrangements I have ever encountered during the Christmas period. I... (read more)
★★★★☆
“Well presented and easy to book online.”
Written on: 22/12/2012
I found the process of booking the flight and reviewing possible alternatives easy to use. The alternative routes and costs for each route were well presented and easy to browse. During the whole ticket purchase process fly.co.uk back this up with immediate e-mail notifications.This being backed up by checkmytrip.com. (read more)
★★★★☆
“Good site to use”
Written on: 21/12/2012 by pewijo28
I used fly.co.uk by accident when looking for an ecconomical way to travel to Australia. Having got onto their site, I found it easy to use and very clear, delivering what I wanted. Having booked, the infomation supplied has been good and again very clear. I am just about to make my trip and I am confident I have what I need (read more)
★★★★★
“Great flights”
Written on: 18/12/2012
Due to cross winds flight arriving in Gibraltar had to abort this was quite scary watching from airport terrace, but hats off to the captain the flight landed saflely, (read more)
★★★★★
“Excellent service and follow up provided”
Written on: 18/12/2012
Booking of the flights was very easy and the website is very user friendly. A follow up confirmation email of the booking was received within one hour of making the booking. A summary of the flight details was sent during the week of the flight which proved to be very handy. I would strongly recommend the use of fly.co.uk to anyone who is looking to make a travel booking (read more)
★★★★★
“The cheapest EVER!!”
Written on: 16/12/2012 by mikulas12 (1 review written)
Not only do Fly.co.uk offer the cheapest tickets but their customer service is brilliant, too! I have already recommended them to a friend who confirmed that they are the cheapest around! I will most definitely use them again and will continue recommending them to my family and friends! (read more)
★★★★★
“I am impressed by the great service I received.”
Written on: 16/12/2012 by charbels (1 review written)
Every time I use Fly.co.uk to book my fligt(s) everything goeds smooth and without any confusion. Even when my airline changed the time of th flight fly.co.uk sent to me an email to notify. I am just impressed bu their great service and communications. Everyting has been positive and I did not have any dificulties at all. I will for sure recommend it to all my friends and colleague. They are the best. (read more)
★★★★☆
“Good website to refer to for booking flights”
Written on: 16/12/2012
The booking process was easily understandable and very intuitive. It was good that you have the possibility to compare flights among so many different companies and that it is possible to compare times and prices of previous and following days of the one you are thinking about. The online service assistance is very helpful and quickly responsive in case you need to contact it for information or details. (read more)
★★★★★
“easy for booking”
Written on: 15/12/2012
I booked my flight on fly24.co.uk, it was really convenient to finish the process. I remembered that I just entered the details of my schedule and website pumped out flight information for me in the first time. What is special about this website is that it offers the most "delicious" price for customers. I booked my ticket on 18th OCT, 2012, prior to this website, I searched a bundle of booking websites but ended in "threatened" by those offers. Then by chance I caught eye of this one,... (read more)
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Showing 21 - 30 of 118 Reviews
★★★★★
“I found the booking process easy and efficient. The...”
Written on: 13/12/2012
I found the booking process easy and efficient. The prices of the flight were the cheapest I could find and the time suitable for travelling was available. I would certainly recommend this service to family and friends. (read more)
★★★☆☆
“Review of service”
Written on: 13/12/2012
So far the service provided has been good. A further review will follow after the flights. (read more)
★☆☆☆☆
“WORST AGENT BY FAR - ONE way instead of RETURN BOOKED”
Written on: 12/12/2012 by Regular_Guest (1 review written)
AVOID BY ALL MEANS, WORST SERVICE EVER & THEY TAKE NO RESPONSIBILITY FOR THEIR FAULTS. I made a booking for a return flight to Germany, however after checking the information was correct before paying and after making a payment... Booking confirmation not received from fly.co.uk only email from Budget airline was emailed to me for a ONE WAY ticket and at the wrong time. After emailing the fly.co.uk services they only sent autoresponse with general FAQ and confirming no further review would... (read more)
★★★★☆
“Excellent standard of assistance ”
Written on: 11/12/2012
I found the staff very helpful, I had a very demanding flight schedule and tried many other companies but found fly.co.uk were the only ones that come up with the goods. The contact and information provided always gave me reassurance that my needs would be met. I would recommend them without reservation to anyone . Thank you, a very happy traveller . (read more)
★☆☆☆☆
“Hidden costs”
Written on: 07/12/2012
I bought a single flight that costed £98.00 and fly.co.uk charged me £140.00 with additional costs that I did not ask for. I sent a letter to the company in Germany by a recordered delivery service and it was ignored. So, be careful because we can not apply for the Customer Services policy if we buy in fly.co.uk (read more)
★★★★☆
“Good booking system”
Written on: 04/12/2012
It was easy to book, they came up with the cheapest possibilities and I would recommend fly.co.uk to other people!! (read more)
★★★★☆
“fly.co.uk - convenient site to make bookings at”
Written on: 29/11/2012 by Rampant1726 (1 review written)
I've done a couple of bookings via fly.co.uk and am mostly happy about how things are organized here. I have been transferred to this site from another searching site (I wasn't using it directly) and have already known what flights have I been booking. However, I've also had a look at the search engine and I like it. Probably, what could be mentioned as thing to be improved - there are other websites offering more different directions (although main routes are all here, there were some which... (read more)
★★★★★
“Nice and easy”
Written on: 27/11/2012 by Barbason (1 review written)
After first trying to use two other organisers, whose prices went up during the process of booking for no apparent reason, I fortunately came across this site, which turned out to be the cheapest and one the best. It was very easy to book the flights, everything was clear and simply a joy after the previous disappointing experience. Questions were answered to my full satisfaction on the website itself. I'm definitely going to use this site again for future travelling and have already... (read more)
★★★★★
“Positive”
Written on: 27/11/2012
I found that dealing with your company was a pleasure,your website was so easy to use and your response was very quick,there were no problems at all,you answered all the key points I required to know about,as for getting an e ticket or picking it up at the airport.thanks for all your help (read more)
★☆☆☆☆
“i have booked aq flight with them .they send me a...”
Written on: 19/11/2012
i have booked aq flight with them .they send me a ticket with different date of departure .i tried to condact them many times with no answer.after a lot of timesi manage to speal with a girl.she told me that if i want to change the date i have to pay extra.terrible company.dont try to book with them (read more)
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Showing 31 - 40 of 118 Reviews
★☆☆☆☆
“CON CON CON”
Written on: 16/11/2012
I have just been sucked in by what seemed like a good idea at the time, booking my flights with FLY Dont do it they are making out they are a british based company helping holiday makers book cheap flights working in Leipzig Germany. You cant contact the company by email phone its impossible, automatic no reply emails sent out and a contact number at £0.51 per min if you dare ring!! The company is not ATOL or ABTA protected which says it all, so please do not be fooled by the web site they... (read more)
★★★★☆
“All sorted”
Written on: 15/11/2012 by MikeTribe5 (1 review written)
Airline cancelled my original flight, but in the end flyCan got me on a better flight in terms of time and destination airport in the UK. Well done and thanks. Dr Michael Tribe (read more)
★☆☆☆☆
“No confirmation, no numbers”
Written on: 08/11/2012
I would not advise anyone to travel with this company. I cannot get a hold of them nor have I received a confirmation e-mail for the amount they charged to my visa over a week ago. I found a toll-free contact number but it’s busy every time I call. The only number available charges .50 cents/minute. I have also written a few e-mails and have not received a response back. Thus far, it has been a horrible experience. I hope that I can save people the hassle by posting this! (read more)
★★★★★
“Booking is fast and efficient”
Written on: 07/11/2012
Booking with Fly.Co.UK couldn't be more easy. The team respond to queries fast and efficiently, and from this experience I would have no hesitation in using Fly.Co.UK for future flight reservations. (read more)
★★★★☆
“Why Fly.co.uk?”
Written on: 07/11/2012
Although this was the first time I had used Fly.co.uk. I found this in general a pleasant and easy experience.The response to any queries I had was very good and helpful and the staff were quick to reply. The one thing that did cause me some anxiety was the request for a copy of my passport and credit card. I understand now that this is the system used by the company for greater security but I still do not understand why the "Verify by Visa" system is not an easier method to use. However the... (read more)
Sexykitty0729's Comment
Written on: 19/11/2012
They ask that I fax a copy of my visa and Id I tried the fax number wouldn't not go through can you please help me
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★★★★☆
“flights to th usa”
Written on: 05/11/2012 by djm47 (1 review written)
we booked flights to Ohio with fly.co.uk and received our tickets via e-mail immediately at a competetive price. we were kept informed about any changes to our flights and everything went very well. would recomend fly.co.uk to anyone (read more)
★★★★★
“Flying overseas”
Written on: 04/11/2012 by RayCox
This site has provided excellent service for me going to Tenerife and Ukraine, both Kiev and Simferopol. Ray Cox (read more)
★★★★★
“Super service from start to finish”
Written on: 04/11/2012 by thomasrothberghofer (1 review written)
I have used the website several times now for finding the right business trip. I like the clean, modern user interface with its super easy filters to zero in on relevant results regarding airports, airlines, departure and arrival times etc. The result list is easy to understand, especially with showing how prices are comprised. The booking process is simple and familiar, without surprises such as sudden additional costs at the end. I also like the reminder emails a few days before the... (read more)
★★★★☆
“My firts and not the last booking”
Written on: 04/11/2012
I found the website by accident and for my great surprise found also the best offers for my flight. The booking process was rather smooth and easy. Only thing what confused me was that on the information its said that the invoice and ticket will arrive within 2h but it didnt. As I was worried, I called the help center and the gentleman there was very helpful and told me that it can take up to 24h until I get the ticket. It came in the end after few hours but it would be better to mention... (read more)
★★★★★
“excellent through the all journey”
Written on: 02/11/2012
it was my first time to use fly .co.uk and it was very good expereince and probabley i will recommanded my frends and families. i will discripe the services i get excllent and some of them my family already booked. the some thing i didn,t liked was when i want to come back early and the agent in mogadishu airport asked me to pay $70 dollar because of admin fee and listen guy i pay admin fee already and i show my confirmation litterwhich is clearly i have standars cover and its cover me up... (read more)
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Showing 41 - 50 of 118 Reviews
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Alialip's Response to unhappywithflyscum's Review
Written on: 08/05/2013
OOOOh I have just had a similar experience. How do they get stopped??
Unhappywithflyscum's reply to Alialip's Comment
Written on: 08/05/2013
I have asked my bank to investigate the matter on my behalf. Their fraud prevention team is looking into the matter now. You can't do anything alone, so you'll need a bigger organisation to help you. Other options are the citizen's advice bureau ( but they are UK based and fly.co.uk are a German outfit . So, the EU consumer watchdog. might be a good option. If the bank can't resolve it, I am considering contacting the police and putting in a claim. I am also considering contacting a newspaper- 'German company rips of Brits'- The Sun would have a field day!