Written on: 29/07/2013
I have taken several flights with LY both as referrals from tripadvsor and direct online booking and twice needed to liaise by phone due to events beyond their control. On both occasions the call centre were prompt and provided information clearly promptly by phone backed up with rapid email communication reassuring me the my travel plans would proceed, which they did! The call agents were polite, friendly, helpful, identified solutions quickly and backed up the communication with prompt emails and, on one occasion a confirmation call back.
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