Fly Cheapest Reviews - www.flycheapest.co.uk

★★★★☆
4.2 / 5
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★☆☆☆☆

“Beware of this company”

Written on: 19/12/2014

I dont understand why review center does not post all the negative reviews of this company. My friend and i had a terrible experience from this company but not one of our reviews showed up. Beware of this company. … Read Full Review

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★☆☆☆☆

“Dodgy company. Beware.”

Written on: 15/12/2014 by Saniyaha352 (1 review written)

They will lure you with cheap prices but once paid, you will get nothing but headache and empty promises. This is a company of cheaters. Beware… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 02/12/2014 by adWren89 (1 review written)

Never in my life have I recieved a poor service like this.I have spoke to some poor advisers in mt time but nothing compares to the abusive tone thier agents use.They threaten you,give you false information.The adviser is called Frank.I have paid them for my ticket and supposedly im in some que to get my ticket which they told me I would get straight away by email.The list goes on. NEVER USE THIS DODGY COMPANY… Read Full Review

Sulemanhafeez's Comment

Written on: 02/12/2014

If you have been put through to them by deal checker price comparison site. Contact them. They are based in London .flycheapest aka travel shoppe are in India. they are just scam.

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Claire2045's Comment

Written on: 05/12/2014

The same thing happened to me. They said they will send my ticket within 48 hrs of payment but i never heard anything from them after i paid for the ticket. I keep chasing them just to at least get my money back. The whole experience is just ridiculous. Did you get your money back?

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Sulemanhafeez's Comment

Written on: 07/12/2014

Hi!These people are just bad.dont expect any ticket or money from them. I manage to get money back from deal checker after telling them that I'll take legal action against them. It's their parent website based in uk. Funny enough getting in touch with the person at deal checker ,money got paid in my account within an hour(out of office hours).

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★☆☆☆☆

“Cheating Company”

Written on: 29/11/2014

I just want to share my experience of an online company called flycheapest (.co.uk). If you're looking for appalling customer service, continual deception, obstructive behaviour, a litany of excuses, unanswered emails and long line of promises to return calls never being kept, then flycheapest (.co.uk) is probably the travel company you're looking for. They also specialise in invisible tickets after making their customers think they have a confirmed booking and after having paid a very large… Read Full Review

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★☆☆☆☆

“Worst travel agency”

Written on: 29/11/2014 by Catherine178 (1 review written)

They just want your money. Once you paid, you will have to endure the pain of running after them to get the service you paid for. Beware of this company… Read Full Review

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★☆☆☆☆

“nightmare come true”

Written on: 14/11/2014 by swak7 (2 reviews written)

Never in my travel history have I ever come across a more horrible travel agency and such terrible services. All staff whether the travel consultant, their managers or the top managers are trained to only give nonsense to clients. Their imaginary tickets only exist in the imagination of the flycheapest staff.... The staff is so rude and when you push them to give you proof of booking they threaten to cancel your booking and it get worst...after making you wait for 12 days they have the nerve… Read Full Review

Fly_Customerservices's Response to swak7's Review

Written on: 20/11/2014

Hi,
May we please have your booking details so that we can look in to it and resolve the issued ASAP.

Customer Services.
Fly cheapest

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★☆☆☆☆

“no regards for the customers and no ticket booked ”

Written on: 11/11/2014 by divyasesha (1 review written)

Booked my tickets to go back home with them and never received a confirmed E-ticket. I was initially told that this would be delivered within 48 - 72 hours but it took over a week and was never delivered, despite constantly chasing them every day. I kept getting responses in the form of, "don't worry, it is in the queue". Finally I was told about a week later that the ticket has been taken out of queue and that the airline is overbooked therefore they do not want to book me on that flight. They… Read Full Review

Swak7's Response to divyasesha's Review

Written on: 14/11/2014

so reflects what I suffered with them, the staff is horrible, worst travel agency I have ever come across and all of the staff is trained to feed clients nonsense stories

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Mike747's reply to Swak7's Comment

Written on: 16/11/2014

did you actually get tickets from them in the end, I am concerned that I won't be getting any tickets and will have to cancel my trip.

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Sulemanhafeez's Response to divyasesha's Review

Written on: 28/11/2014

Did you get refund or did you travel on those tickets?

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Fly_Customerservices's Response to divyasesha's Review

Written on: 20/11/2014

Hi Divya,
Good day.
Please accept our apologies for the delay in processing your booking Your E Tickets were delayed however Your E Tickets have been sent to you last week with no extra amount charged then originally quoted you.

Hope we are good now.


Regards,
Customer Services.
Fly Cheapest.

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Mike747's Response to divyasesha's Review

Written on: 16/11/2014

I have had pretty much the same experience, numerous emails and phone calls and no answers just continuously fobbed off with " your tickets are in process " and " you will have your tickets in 48 hours " and nothing happens. In my instance they haven't taken payment which is why I have been chasing them. I am now at the point where the manager will not return my calls or my emails. I am now in the situation where it is now too late to get any reasonably priced tickets and the dates I have booked with them are fully booked elsewhere. I expect I will get the same story about the flights being overbooked and no tickets available for me. I need to know who to see in order to take these people to task. This was a very important visit for me and my family back home to South Africa and now we won't be able to go it seems. I am so annoyed about this, these people have no respect for anyone, the way they do business is surely against trading standards.

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Mike747's Response to divyasesha's Review

Written on: 16/11/2014

I have been having the exact experience myself. Did you eventually get your tickets ?

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Divyasesha's reply to Mike747's Comment

Written on: 16/11/2014

I did eventually get the e-ticket but only when I asked for a refund. I was told it would take 3 days and then when I pushed for some form of proof of refund being processed I got an email saying the original tickets have been confirmed. Really dodgy

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★☆☆☆☆

“trouble with booking and paying”

Written on: 16/08/2014 by lyn65 (1 review written)

i rang to book my flight to be told they havin trouble takin halifax cards.do i do online banking so i can transfer my money or go to bank and deposit it into their acccount or i cud pay £1000 it would allow them to do that..that to me isnt right .so i refused and said no it doesnt matter.I later got a call from a gentleman apologizing and do i want to pay now (in so many words) im sorry but my custom is lost .what company has trouble taking you card payments… Read Full Review

Fly_Customerservices's Response to lyn65's Review

Written on: 20/11/2014

Dear Lynn,
Good day.
Our payment system doesn't accept HALIFAX cards.He had informed you about this at the time of booking however you never booked with us.




Regards,
Customer Services.

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★☆☆☆☆

“I was offered a price to Larnaca that sounded too good...”

Written on: 17/07/2014 by Pinky57 (1 review written)

I was offered a price to Larnaca that sounded too good to be turned down, when I enquirer about this I was told that it was cancellation price, since I have never used the cimpany before I said I would pay a deposit and the balance when I received my tickets. One week later I still had not received my tickets, I gave them a deadline that if I did not receive this tickets by the 10th July I wanted a full refund, I received an email staring that there was going to be a further delay and as a… Read Full Review

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★☆☆☆☆

“Misleading website,rude agent!”

Written on: 16/07/2014 by New2this (1 review written)

I was very excited when I saw the web prices and thought they were too good to be true! I decided to call the number on top of the screen to reserve but the first thing the agent said was "ignore the website" and that's when alarm bells went off for me. He went on to quote me a fare that's nearly £300 more than advertised on the website saying I shouldn't expect to pay that price at this time of year. Fair enough,but neither should they advertise those prices! I tried explaining this point to… Read Full Review

Pinky57's Response to New2this's Review

Written on: 17/07/2014

What a surprise, I have had the same experience, bur unlike you I made a mistake of paying a deposit, and than no tickets turned up. I am still waiting for my refund three weeks later, countless e mails and phone calls, I have now reported to the local gazett and trading standards, next step is a small claims court.

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★☆☆☆☆

“Will it end?”

Written on: 31/03/2014 by easygoingz (1 review written)

Last December I flew to New Zealand and returned to my home in Scotland in January having booked with Flycheapest.The flights wereok and the staff at Flycheapest seemed quite helpful until..... because my sister was booking the flight for me they demanded a bank transfer instead of her credit card... they then supplied a bank acct No. to send it to which was no longer in use... they could not find the money and eventually located it in this out of use acct.... because of that delay they lost… Read Full Review

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★☆☆☆☆

“Overcharged than the actual quote, Won't trust them”

Written on: 10/03/2014 by Eugeneg302 (1 review written)

Where should I start? I had booked my India Trip in December & quoted £3080.72 but amount charged to my account is £3164.72. There was no explanation on why the £84.70 was charged in excess but was promised to refund it back. Till date no refund has taken place. Whe I called on Friday, 7th Mach 2014 to ask about the same, the advisor told me that the account department tried to do refund but there was some issue. Why they never informed me about the issue? Also then offered me a… Read Full Review

Mrsahmad's Comment

Written on: 24/04/2014

Hi you are perfectly right same case with me they have overdrawn the money from my account like I have bought a ticket of 594£ including online charges but they have overdrawn the money from my account like 16.34 when I asked they said we put your request to the finance department they returned you within five working days but I haven't received yet.And I phoned them they made lame excuses like we are busy in meeting we call you back with in hour but no body contacted.

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Ashwini24's Comment

Written on: 25/04/2014

I can feel the pain you are going through .
Even emailing this issue to customer services email had no response at all not even an acknowledgement email. I don't understand why to bother having a customer services email address when this company is going to ignore then anyway
I have managed to get my money refunded after all this hassle towards the end of March but there is no compensation or apology from flycheapest for the overcharging & continued delay in refundin
I had a contact them, and they helped me to get my refund, hope this helps

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★☆☆☆☆

“Misleading ”

Written on: 01/03/2014 by Nadeem2010 (1 review written)

I was not happy with the service i got . I was promised tickets and they were a too good price went ahead and was told would get the tickets in24 to 36 hours and then waited and never got them and rang and waited again and the finally after 2 days were that the price has increased and also the dates need to be changed and that i was impressed with and the consultant ruby wasnt very helpfull. I would recommed no body use this company as they r not reliable and i had to get tickets frm southall… Read Full Review

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★☆☆☆☆

“Quite Good & best services ”

Written on: 29/01/2014

yes i'm really satisfied with Fly Cheapest & sales team person deal with me best way & good thing they have quite good prices & I've also would like to say they have good way to process to E ticket buy online & after booking they are confirmed by phone, which is showing really good coordination with customers. Kind regards saqib shoaib… Read Full Review

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★☆☆☆☆

“ABSOLUTELY RUBBISH..”

Written on: 20/12/2013

I dont want to recommend this website to anybody. They tell you something and does something. At the end before you fly, check your tickets you would find them cancelled. It takes hundreds of calls and you end up with many sleepless nights(after payment) thinking about whether you still be travelling or atleast you get your money back. For a common man, these kind of people give lot of troubles. Whenever you book a ticket with any agent I suggest to look for IATA number and ATOL proptection… Read Full Review

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★☆☆☆☆

“Total Rubbish”

Written on: 19/12/2013 by bakshi.sameer (1 review written)

They charged me £700 times 4 = £2800 for the tickets. When I received the tickets, I can see airlines has charged them ONLY under £500 per ticket (so under £2000 for 4 tickets) That is a clear cut overcharge of £800. When I called to confront, they tell me that they have deals with airlines where they get some cancelled seats and in order to get that, they paid airlines. I called up airlines and they confirmed all they received was under £500 per ticket. I categorically asked them… Read Full Review

Kateflycheapest's Response to bakshi.sameer's Review

Written on: 20/12/2013

Dear Mr. Bakshi,

As now you have spoken with me, Kate, Quality Manager, I believe your concern has now been addressed.In case you still have any queries please feel free to write to me directly.

Thanks

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Bakshi.sameer's reply to Kateflycheapest's Comment

Written on: 24/01/2014

Hello Kate,

Now that I am back from holiday and under no kind of pressure/threat from you on cancellations, I would like to clarify a few things for others who read tihs review.

1. You threatened me a few hours before my flight to cancel my tickets if I dont remove this review from this website.
2. You forced me to reply to your emails saying I am OK to fly on whatever terms you have laid just to prove to your CEO that you have dealt with the issue.
3. You even threatened me to cancel my return flight tickets if I dont reply to your email saying "Everything is OK" once I reach India.


Is this the kind of customer service you provide being a "Quality Manager"? Shame on you, shame on your company.

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Bakshi.sameer's Response to bakshi.sameer's Review

Written on: 24/01/2014

A very interesting story on what happened when "FlyCheapest" read this review.

1. I was threatened by their Quality manager on phone a few hours before my flight that she will cancel my tickets if I dont remove this review from this website.
2. She forced me to reply to her emails saying I am OK to fly on whatever terms she has laid just to prove to her CEO that the issue has been dealt with.
3. I was even threatened that my reutrn tickets will be cancelled if I dont reply to her email saying "Everything is OK" once I reach India.


Is this the kind of customer service this company provide and is this how their "Quality Manager" behave to their customers? Shame on you, shame on your company.

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★☆☆☆☆

“It was a disaster”

Written on: 01/12/2013

Having paid £388 for a Lufthansa flight to dussldorf I was told that the return flight would not depart at 3.20 but at 7.25. I was told that the 3.20 flight would be delayed until 1925 even though I knew that the latter was a separate flight. Upon arrival at the airport for the outward flight I went to the Lufthansa desk to be advised that I was booked on 11 different Lufthansa flights that day travelling to Sydney Dubai Cape Town North America Harare Lahore to name but a few all of which had… Read Full Review

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★☆☆☆☆

“Disgraceful service, paid for tickets but not got SEATS!!!”

Written on: 08/11/2013 by Alunan (1 review written)

Drawn to the cheap price and promise of a great service we went ahead and paid in full 9 x flight tickets in July 2013, total of £6537.00!!. At first communication was good then we asked for booking reference and tickets so we can prebook our seats with Qatar airline. Promises of tickets being processed, amangers in a meeting, will get call back etc...almost 16 weeks now and we are not getting any closer to getting our tickets, no replies to emails and no call backs! Reasearched… Read Full Review

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★☆☆☆☆

“poor customer service unreliable”

Written on: 07/11/2013 by jesebel (1 review written)

Book Flight paid in full 4 months waiting until now no flight ticket .kep Promising to send thru email nothing didnt heard or even a call.H. NE A FULL REFUND IF NO TICKET SEND… Read Full Review

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★☆☆☆☆

“terrible never book with these there not cheap”

Written on: 26/09/2013 by katmanepal (1 review written)

i had so many problems with this company, first there all foreigners you cant understand they tell lies when you want to speak to them, 3 times the man called(ROBB) sent me the wrong flight iteneries in the end another man sent the last ones which cut my flight one day short it cost me lots of calls, i book many flights every year this was just a disaster from start to finnish i had to rescedule train fares and hotels i payed for i hope no other person had these probs they were terrible and… Read Full Review

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